Shaniyah Simpson
Newport News
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Elevance Health
04.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Online Personal Shopper
Walmart
12.2020 - 04.2023
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Retail Associate
Goodwill Outlet
08.2020 - 12.2020
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Human Services Program - Human Services
Virginia Peninsula Community College
04.2025
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Customer complaint resolution
- POS system operation
- Multi-line phone systems
- Account management
- Account updating
- Product knowledge
ADDITIONAL INFORMATION
- Available for hybrid or remote work opportunities.
Timeline
Customer Service Associate
Elevance Health
04.2023 - 11.2024
Online Personal Shopper
Walmart
12.2020 - 04.2023
Retail Associate
Goodwill Outlet
08.2020 - 12.2020
Human Services Program - Human Services
Virginia Peninsula Community College
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