Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna Goins

Stuart

Summary

Compassionate caregiver with extensive experience at Public Partnerships, dedicated to enhancing clients' quality of life through respectful elderly care. Proven ability in time management and problem-solving, ensuring clients' needs are met while fostering independence. Recognized for building strong relationships and delivering exceptional customer service in high-pressure environments.


Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.


Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Overview

13
13
years of professional experience

Work History

Caregiver

Public Partnerships
01.2012 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Still occasionally work as a caregiver as needed.

Cashier

Dry Pond Convenience
06.2020 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Sales Associate

Walmart
01.2014 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Patrick County High School
Stuart, VA
05-2010

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Customer service
  • Teamwork and collaboration
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier

Dry Pond Convenience
06.2020 - 05.2025

Sales Associate

Walmart
01.2014 - 09.2019

Caregiver

Public Partnerships
01.2012 - Current

Patrick County High School
Shanna Goins