Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shannell Moss

Emporia

Summary

Dedicated manager renowned for effective team collaboration and time management. Proven ability to resolve customer complaints swiftly, ensuring positive outcomes and loyalty. Ready to leverage expertise to enhance operational efficiency and service excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Manager

Five Guys Burger and Fries
Emporia
09.2015 - Current
  • Supervised daily operations, ensuring consistent service delivery and maintaining food quality standards.
  • Coached and mentored team members to elevate job performance and service quality.
  • Trained new team members on customer service standards and food preparation to enhance team effectiveness.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints promptly to enhance satisfaction and loyalty.
  • Managed inventory levels and ordered supplies to maintain stock availability.

Education

Associate of Science - Medical Assisting

Bryant And Stratton Richmond Va
Richmond Virginia
01-2027

Associate of Applied Science - Human Services

Southside Virginia Community College
Emporia, VA
05-2010

Skills

  • Client relationship management
  • Team leadership
  • Training and mentoring
  • Coaching and mentoring
  • Crisis intervention
  • Complex Problem-solving
  • Business development
  • Time management
  • Multitasking Abilities
  • Safety procedures
  • Patient care
  • Medical documentation
  • Client assessment
  • Team collaboration
  • Goal setting

Certification

  • ServSafe
  • CPR

Timeline

Manager

Five Guys Burger and Fries
09.2015 - Current

Associate of Science - Medical Assisting

Bryant And Stratton Richmond Va

Associate of Applied Science - Human Services

Southside Virginia Community College
Shannell Moss