Manager
Long John Silvers A&W
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels, reducing waste through efficient stock control.
- Implemented operational improvements, enhancing workflow efficiency and service speed.
- Developed staff schedules, optimizing labor resources for peak business hours.
- Resolved customer complaints swiftly, improving overall satisfaction ratings.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
