Shannon Charters
Charlottesville,VA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Intern
Surovell, Isaacs & Levy, PLC
08.2024 - 08.2025
- Supported administrative tasks, including filing, document management, and trial preparation
- Organized and managed case files, ensuring timely filing of documents and maintaining confidentiality
Head Guard and Pool Manager
Crystal Aquatics
05.2022 - Current
- Managed a team of lifeguards at a high capacity summer pool.
- Mediated staff conflicts and addressed grievances promptly, resulting in improved team morale and reduced turnover
- Kept daily reports on chemicals and scheduled employee shifts and coverage
- Communicated effectively with guests to provide information and assistance, while maintaining a professional demeanor
- Enforced pool rules and regulations to maintain a safe and enjoyable experience for all patrons
- promoted from Lifeguard to Head Guard to Manager to coordinator over the course of 4 years
Sales Associate
Dick's Sporting Goods
11.2023 - 06.2024
- Customer Service representative specializing in footwear sales and distribution.
- Trained new representatives during onboarding and successful implementation into the team. Consistently receives High 5 cards for exceptional customer service
- Maintained thorough product knowledge to provide detailed information and recommendations to clients. Utilized strong interpersonal skills to build rapport with customers and drive sales
Business owner
Clifton Soaps
08.2021 - 07.2025
- Initiated full product lifecycle from recipe formulation through manufacturing to multi channel sales
- Developed Cliftonsoaps.com to publicize and sell products
Junior Swim Coach
Little Rocky Run Stingrays
05.2021 - 06.2025
- Assisted head coach in developing and implementing training programs for beginner and intermediate swimmers
- Provided individualized feedback and instruction to swimmers to improve technique and performance
- Helped organize and supervise swim meets, ensuring athletes were prepared and ready to compete
Education
High School -
Centreville High School
Clifton, VA01.2026
Skills
- Leadership
- Communication
- Entrepreneur
- Teamwork
- Adaptability
- Critical Thinking
- Resolution
- Highly motivated
Accomplishments
National Honor Society 2023-2024
W.E.B DuBois Honor Society 2024
National Charity League 2019-2024
Centreville Swim and Dive 2021-2024
Centreville DECA 2024
German Honors Society 2021-2024
Certification
- CPR Certified-May 2024
- Red Cross Lifeguard Certification-May 2024
- Red Cross Pool Operations Crystal Aquatics -May 2023
- Stop the Bleed - April 2023
- Narcan Delivery CDC - February 2024
Timeline
Intern
Surovell, Isaacs & Levy, PLC
08.2024 - 08.2025
Sales Associate
Dick's Sporting Goods
11.2023 - 06.2024
Head Guard and Pool Manager
Crystal Aquatics
05.2022 - Current
Business owner
Clifton Soaps
08.2021 - 07.2025
Junior Swim Coach
Little Rocky Run Stingrays
05.2021 - 06.2025
High School -
Centreville High School
Awards
AP Scholar with Distinction- 2024, Virginia Seal of Biliteracy-2024, Scholar Athlete - 2021-2024