Shannon Fisher
Richmond
Summary
Dynamic Senior Account Manager at Worth Higgins & Associates with a proven track record in business development and customer relations. Expertly enhanced client satisfaction through exceptional negotiation skills and tailored solutions, fostering long-term partnerships. Delivered impactful sales presentations and effectively resolved account issues, driving significant growth and aligning offerings with client needs.
Results-driven account management professional prepared for next challenging role. Proven track record in cultivating client relationships and driving successful project outcomes. Known for strong collaboration skills and delivering consistent, impactful results. Highly skilled in strategic planning and client communication, with reliable and adaptable approach to changing business needs.
Overview
5
5
years of professional experience
Work History
Senior Account Manager
Worth Higgins & Associates
11.2019 - Current
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
- Provided extensive support in sales, technical and business areas to key accounts.
- Developed deep knowledge of customer businesses and relationship to company objectives.
- Provided valuable input during product development discussions, ensuring alignment with customer needs and expectations.
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients'' specific needs.
- Boosted client satisfaction by effectively managing and resolving account issues.
- Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration.
- Built relationships with customers and community to promote long term business growth.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Education
High School Diploma -
John Randolph Tucker High School
Richmond, VA06-2005
Skills
- Business development
- Schedule management
- Excellent negotiation skills
- Partnership development
- Customer relations
Accomplishments
- Achieved $1,000,000 in sales through effectively helping with inside sales - "Achiever's Club Award"
Timeline
Senior Account Manager
Worth Higgins & Associates
11.2019 - Current
High School Diploma -
John Randolph Tucker High School
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