Shannon Harbach
King George,VA
Summary
Responsible, professional Front Desk Receptionist with exemplary multitasking, time management, and customer service skills, seeking a managerial role. Experienced with patient scheduling, record-keeping, and front desk management. Utilizes strong organizational and communication skills to enhance office efficiency. Track record of maintaining calm and welcoming environment in busy medical setting.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Medical Front Office Coordinator
Bethesda Retina, LLC
11.2015 - Current
- Coordinated patient scheduling and managed appointment flow to optimize office operations.
- Maintained accurate patient records using electronic health record (EHR) systems for data integrity.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Collaborated with medical staff to coordinate patient flow and ensure timely access to care.
Client Care Specialist
Waldorf Animal Clinic
02.2005 - 12.2015
- Cross-trained as Veterinary Assistant.
- Managed appointment scheduling and maintained accurate patient records.
- Provided exceptional customer service, addressing client inquiries and concerns efficiently.
- Assisted veterinarians during examinations, ensuring a smooth workflow in clinic operations.
- Trained new receptionists on office procedures and software systems for seamless integration.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
Supervisor
Catherine's Plus Sizes
05.2004 - 02.2005
- Supervised daily operations, ensuring adherence to company standards and policies.
- Developed merchandising strategies to enhance product visibility and customer engagement.
- Enhanced store appearance through regular visual displays updates and efficient space utilization.
Education
High School Diploma -
Thomas Stone High School
Waldorf, MD06-2000
Skills
- Customer Service
- Multitasking
- Reliability
- Problem solving
- Office administration
- Patient scheduling
- Medical office procedures
- Teamwork & collaboration
- Social Media & marketing
- Medical software
- Resourcefulness & creativity
Certification
- CPR (human)
Languages
English
Native or Bilingual
German
Elementary
Timeline
Medical Front Office Coordinator
Bethesda Retina, LLC
11.2015 - Current
Client Care Specialist
Waldorf Animal Clinic
02.2005 - 12.2015
Supervisor
Catherine's Plus Sizes
05.2004 - 02.2005
High School Diploma -
Thomas Stone High School