Shannon Hawkins

• Trained new pharmacy technicians on procedures and safety protocols, fostering team development.
• Assisted pharmacists in preparing and dispensing medications, enhancing workflow efficiency.
• Implemented process improvements that reduced prescription wait times, increasing patient satisfaction.
• Managed medication inventory, ensuring accurate stock levels and timely replenishment.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Participated in community health events, representing pharmacy and providing valuable health information.
• Managed medication inventory, ensuring availability of all necessary drugs.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.
• Assisted in management of prescription deliveries, improving patient convenience.

• Managed medication inventory and ensured compliance with safety protocols.
• Assisted pharmacists in preparing and dispensing prescriptions accurately.
• Educated patients on proper medication usage and potential side effects.
• Collaborated with healthcare team to optimize patient care initiatives.
• Trained new staff on pharmacy procedures and software systems effectively.
• Streamlined prescription processing workflow to enhance operational efficiency.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Maintained clean and organized work environment, adhering to health and safety standards.
• Engaged in continuous learning to stay updated on pharmaceutical practices and products.

• Managed medication inventory and ensured compliance with safety protocols.
• Assisted pharmacists in preparing and dispensing prescriptions accurately.
• Educated patients on proper medication usage and potential side effects.
• Collaborated with healthcare team to optimize patient care initiatives.
• Trained new staff on pharmacy procedures and software systems effectively.
• Streamlined prescription processing workflow to enhance operational efficiency.
• Implemented quality control measures to minimize medication errors.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.

• Medication Order Fulfillment: Prepared and dispensed inpatient medication orders, including routine fills, unit-dose packaging, and sterile/non-sterile compounding (IV admixtures, TPN) following USP guidelines.

• Inventory Management: Managed pharmacy stock levels, conducted cycle counts, ordered supplies, and handled expired medications, reducing waste and preventing stockouts.

• Automated Systems: Operated and maintained automated dispensing cabinets (e.g., Pyxis, Omnicell) for efficient medication distribution and inventory control.

• Patient Care Support: Delivered medications to nursing units, assisted with medication history collection, and communicated effectively with nurses and pharmacists to resolve issues. Regulatory Compliance: Ensured strict adherence to HIPAA, controlled substance regulations (DEA), and pharmacy policies, maintaining accurate documentation. Technology & Software: Processed prescriptions and managed patient profiles using pharmacy management systems (e.g., PioneerRx, EHR).