Shannon Mercado
Virginia Beach,VA
Summary
Detail-oriented individual well-known for improving opportunities at local restaurants. Sharp and well-trained in opening and closing procedures. Pursuing an Assistant Restaurant Manager position where attention to detail and exemplary service skills will be appreciated. Smart Assistant Restaurant Manager offering over 15 years in leadership positions. Successful, focused and enthusiastic with excellent customer service and conflict resolution skills.
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
22
22
years of professional experience
Work History
Bartender
Chix Event Services
06.2018 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Served high customer volumes during special events, nights, and weekends.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Bartender
Delta Marriott
04.2023 - 07.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to positive work environment through effective teamwork and communication with colleagues.
Bartender
Delta Marriott
11.2022 - 04.2023
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Bartender Shift Manager
Margie And Rays
07.2022 - 11.2022
- Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
- Enhanced team productivity by delegating tasks and overseeing workflow in fast-paced environment.
- Consistently maintained clean and organized bar area, ensuring compliance with health and safety regulations.
- Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
- Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing establishment''s reputation.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Server
Three Notch'd Brewery
09.2021 - 07.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Assistant Restaurant Manager
Tapped Crafthouse
10.2019 - 09.2021
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Server Trainer
Village Inn Pancake House
10.2015 - 10.2019
- Educated waiters on menu, memorization strategies and how to convey information in positive and upbeat manner.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Provided exceptional service to high volume of daily customers.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
- Prepared coffee, tea, soda and other nonalcoholic beverages for guests.
Server Shift Leader
IHOP LLC
04.2002 - 04.2015
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Provided exceptional service to high volume of daily customers.
- Cleared table and bussed dishes to allow for quick setups.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
Skills
- Restaurant operations management
- Full service restaurant background
- Adaptable
- Customer-oriented
- Stable work history
- Organization and prioritization
- Supervisory skills
- Influencing and persuasive
- Guest Satisfaction
- Anticipating Guest Needs
- Alcohol Ordering
- Responsible Alcohol Service
- Safe Serving Knowledge
- Liquor, Beer and Wine Knowledge
Timeline
Bartender
Delta Marriott
04.2023 - 07.2023
Bartender
Delta Marriott
11.2022 - 04.2023
Bartender Shift Manager
Margie And Rays
07.2022 - 11.2022
Server
Three Notch'd Brewery
09.2021 - 07.2022
Assistant Restaurant Manager
Tapped Crafthouse
10.2019 - 09.2021
Bartender
Chix Event Services
06.2018 - Current
Server Trainer
Village Inn Pancake House
10.2015 - 10.2019
Server Shift Leader
IHOP LLC
04.2002 - 04.2015
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