Shannon Neiman
Norfolk
Summary
Dynamic professional with a proven track record at Host My Home LLC, excelling in quality inspection and process improvement. Adept at training and mentoring teams, I enhance operational efficiency while ensuring safety compliance. Strong communicator and problem solver, I drive results through effective collaboration and attention to detail.
Overview
13
13
years of professional experience
Work History
Lead Quality Inspector
Host My Home LLC
Norfolk
05.2023 - Current
- Conducted thorough reviews of inspection reports for accuracy and completeness, ensuring adherence to quality standards.
- Implemented process improvements to enhance inspection efficiency and reliability.
- Trained and mentored new inspectors on inspection processes and safety protocols, enhancing team competency and compliance.
- Collaborated with maintenance teams to address quality issues promptly and effectively.
- Coordinated with management to align quality standards with company goals and policies.
- Assisted with training personnel on proper inspection techniques, equipment usage, safety protocols.
- Led regular meetings with staff members to discuss current projects and review any changes in regulations or standards, fostering team alignment and regulatory awareness.
Merchandise Coordinator
Winston Retail
Norfolk
03.2022 - Current
- Coordinated merchandise displays to increase brand visibility and drive customer engagement.
- Positioned merchandise strategically throughout store to maximize customer attraction and sales.
- Managed inventory levels for timely restocking of retail products, minimizing stockouts.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Assisted in creating visual merchandising strategies aligned with seasonal campaigns.
- Collaborated with cross-functional teams to streamline product launches and promotions.
- Communicated effectively with vendors to facilitate timely product deliveries and updates.
- Conducted regular audits of store displays for compliance with corporate guidelines.
In Home Tech Expert
Asurion
Norfolk
01.2022 - 09.2024
- Provide tech support and set up electronic devices
- Delivered new and replacement tech devices to customers, ensuring satisfaction with selections.
- Assisted customers with device setup and operational guidance in-store.
- Provided exemplary assistance to customers in-store
- Upsold home device protection to customers, achieving and exceeding minimum sales goal of 20%.
- Operated diagnostic tools to troubleshoot electronic devices for customers.
- Managed inventory of parts and supplies for timely repairs and replacements.
- Provided exceptional customer service by promptly addressing concerns and inquiries, enhancing customer experience.
Brand Representative
Icelandic Glacial
Norfolk
08.2020 - 03.2022
- Achieved monthly sales of at least 500 cases through effective customer engagement.
- Collaborated with marketing team to implement promotional campaigns and events that increased brand awareness.
- Developed strong relationships with retailers to enhance brand visibility and presence.
- Cultivated relationships with store management to enhance collaboration and improve brand representation.
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Managed inventory levels to optimize product availability and maintain freshness.
- Monitored market trends and competitor activities to inform strategic decisions.
Chromebook Market Manager
Premium Retail Services
Norfolk
10.2015 - 08.2020
- Present information using a variety of instructional techniques or formats.
- Plan, organize and direct formal training for retail associates.
- Captured images of retail displays and signage for use in marketing materials, improving visual engagement.
- Train retail sales associates on how to successfully drive sales; increase brand awareness.
- Builds and maintains long-term trusting relationships with retail store associates, and retail management.
- Collects and reports information on competitive product and service offerings.
- Communicates via assigned methods to manage all assigned reports by assigned due dates.
- Recruit, interview, and train new employees.
- Manage marketing campaigns for national brands across diverse retail locations.
- Collaborated with teams to develop promotional strategies and materials.
- Trained and mentored staff on brand guidelines and customer engagement techniques.
- Analyzed market trends to identify opportunities for product placement and visibility.
- Coordinated events and in-store demonstrations to enhance brand awareness.
- Support retail partners in executing marketing initiatives effectively and efficiently.
- Evaluated performance metrics to refine marketing approaches, contributing to improved effectiveness.
- Conducted market research to understand customer needs, preferences, and buying behaviors.
- Established relationships with vendors to ensure effective execution of campaigns.
- Developed and implemented marketing plans to increase brand awareness, market share, and customer loyalty.
Kiosk Manager
PREMIUM RETAIL SERVICES
09.2012 - 01.2013
- Directed and supervised employees in sales, inventory management, cash reconciliation, and customer service.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Instruct staff on how to handle difficult and complicated sales.
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
- Examined merchandise for accurate pricing and display, ensuring functionality met advertised standards.
- Plan and prepare work schedules and keep records of employees' work schedules and timecards.
- Reviewed inventory and sales records to prepare actionable reports for management and budget evaluations.
Education
Associate - Sports Management
Johnson & Wales University
Miami, FL05.2003
Skills
- Quality inspection
- Inspection reporting
- Process improvement
- Safety compliance
- Project management
- Training and mentoring
- Staff training
- Team leadership
- Attention to detail
- Effective communication
- Problem solving
- Team collaboration
- Time management
- Product knowledge
- Merchandise planning
Timeline
Lead Quality Inspector
Host My Home LLC
05.2023 - Current
Merchandise Coordinator
Winston Retail
03.2022 - Current
In Home Tech Expert
Asurion
01.2022 - 09.2024
Brand Representative
Icelandic Glacial
08.2020 - 03.2022
Chromebook Market Manager
Premium Retail Services
10.2015 - 08.2020
Kiosk Manager
PREMIUM RETAIL SERVICES
09.2012 - 01.2013
Associate - Sports Management
Johnson & Wales University