Shannon Perkins
Midlothian
Summary
Demonstrated the ability to meet goals, exceed expectations and excel in a variety of settings. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Operations Manager, Dispatcher
Hiko, Inc
Richmond
10.2025 - Current
- Developed training programs to enhance staff skills and performance standards
- Supervise day-to-day workflow of employees in order to maximize productivity and maintain quality standards
- Manage the ordering of inventory and inventory control
- Hire and train staff
- Dispatch and route technicians' schedules
- Attend marketing meetings, and assist with business development
- Direct day-to-day operations by spearheading the implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Take service calls
- Set up vendors
Operations Manager, Customer Service Supervisor, Accounts Receivable, Accounts Payable
Apple Door Systems
Richmond
01.1998 - 06.2024
- Managed customer service department and performance
- Managed daily operations and big-picture profitability, reporting information gathered from accounting and marketing divisions to ensure sufficient ROI
- Introduced new products and vendors to expand the company's portfolio
- Created ongoing training programs and trained new associates
- Effectively quoted and managed several projects at a time
- Performed dispatching duties and technician scheduling
- Worked closely with installers to ensure the highest quality service and set production budgets
- Work closely with team to ensure optimal performance by administering company and departmental policies and procedures
- Ordered inventory for stock and special ordered jobs
- Planned, organized safety meetings and presentations as required
- Scheduled vehicle repairs and maintenance on company vehicles
- Assisted with marketing, direct mail and advertising opportunities
- Implemented safety protocols to ensure a secure working environment for all employees.
- Oversaw inventory management processes to maintain stock levels and accuracy.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated with other departments including sales, marketing, finance, human resources to ensure efficient operations.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Planned all company functions
- Improved morale and management communication by creating employee recognition and rewards practices.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Prepared staff work schedules and assigned team members to specific duties.
- Evaluated employee job performance and motivated staff to improve productivity.
Education
Associate of Applied Science - Business Management
John Tyler Community College
01.2010
Skills
- Vendor negotiation
- Organizational skills
- Operational efficiency
- Problem-solving expertise
- Customer relationship management
- Inventory control and management
- Business operations management
- Staff training and development
- Service dispatching
- Reliability and self-motivation
- Creative solutions
Certification
- Notary Public
- Lead Paint Renovator
- OSHA 10
- CPR, AED, and Basic First Aid
- Dale Carnegie Leadership Accreditation
Timeline
Operations Manager, Dispatcher
Hiko, Inc
10.2025 - Current
Operations Manager, Customer Service Supervisor, Accounts Receivable, Accounts Payable
Apple Door Systems
01.1998 - 06.2024
Associate of Applied Science - Business Management
John Tyler Community College