Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shannon Reyes

Roanoke

Summary

Experienced Trip Coordinator with proven skills in addressing transportation challenges and efficiently managing Trip Tracker for RCPS. Completed Versatrans route training to enhance routing skills and overall effectiveness in transportation.

Overview

9
9
years of professional experience

Work History

School Bus Driver

Zum
07.2024 - Current
  • Conducted thorough pre-trip inspections and mechanical checks on the school bus to ensure its safety and proper functioning before each scheduled run.
  • Adhered to designated schedules and routes, ensuring timely arrivals and departures to facilitate efficient student transportation.
  • Demonstrated a positive and friendly attitude while transporting students and teachers on school activity trips, fostering a secure and comfortable environment.
  • Delivered safe and reliable school bus transportation services on fixed routes, consistently prioritizing the well-being of passengers.
  • Acquired and applied knowledge of school transportation procedures to maintain smooth operations and uphold safety standards.
  • Utilized navigation equipment and two-way radios effectively, while remaining focused on ensuring a safe and distraction-free driving experience.

Trip Coordinator

Durham Schools Services
09.2022 - 08.2024
  • Coordinate and facilitate trip logistics for various groups, executives, and special needs clients, ensuring smooth and enjoyable travel experiences.
  • Respond promptly to client inquiries, concerns, and complaints, employing effective problem-solving skills to address any issues that arise during trips.
  • Cultivate and maintain strong relationships with travel partners and vendors to ensure access to the best services and amenities for clients.
  • Provide accurate and detailed pricing information to customers, ensuring transparency and customer satisfaction.
  • Utilize Oracle software to handle financial transactions, guaranteeing precise recording and adherence to accounting standards.
  • Record and organize trip data in the company's proprietary database system, ensuring all essential information is accurately logged.
  • Plan and assign driver coverage based on map routes and trip details, communicating necessary information to Drivers and Dispatchers.
  • Generate comprehensive trip reports for management and other stakeholders, offering insights and recommendations for improvement.
  • Engage with customers to handle invoicing, track payments, and maintain accurate records of accounts receivable and payable for Charter and field trips.
  • Perform a range of general office duties, including drafting letters, generating reports, and handling administrative tasks related to Charter and field trips
  • Continuously seek opportunities for process improvement and efficiency in trip coordination, aiming to enhance the overall customer experience

School Bus Driver

Durham Schools Services
07.2019 - 09.2022
  • Conducted thorough pre-trip inspections and mechanical checks on the school bus to ensure its safety and proper functioning before each scheduled run.
  • Adhered to designated schedules and routes, ensuring timely arrivals and departures to facilitate efficient student transportation.
  • Demonstrated a positive and friendly attitude while transporting students and teachers on school activity trips, fostering a secure and comfortable environment.
  • Delivered safe and reliable school bus transportation services on fixed routes, consistently prioritizing the well-being of passengers.
  • Acquired and applied knowledge of school transportation procedures to maintain smooth operations and uphold safety standards.
  • Utilized navigation equipment and two-way radios effectively, while remaining focused on ensuring a safe and distraction-free driving experience.

School Bus Driver

Mountain Valley Transportation
03.2016 - 08.2019
  • Conducted thorough pre-trip inspections and mechanical checks on the school bus to ensure its safety and proper functioning before each scheduled run.
  • Adhered to designated schedules and routes, ensuring timely arrivals and departures to facilitate efficient student transportation.
  • Demonstrated a positive and friendly attitude while transporting students and teachers on school activity trips, fostering a secure and comfortable environment.
  • Delivered safe and reliable school bus transportation services on fixed routes, consistently prioritizing the well-being of passengers.
  • Acquired and applied knowledge of school transportation procedures to maintain smooth operations and uphold safety standards.
  • Utilized navigation equipment and two-way radios effectively, while remaining focused on ensuring a safe and distraction-free driving experience.

Education

Associate Of Science - Accounting

Southern New Hampshire University
Hooksett, NH
11.2023

Skills

  • Effective communication skills
  • Route planning
  • Dependable and reliable

Accomplishments

Completed VersaTrans route training

Timeline

School Bus Driver

Zum
07.2024 - Current

Trip Coordinator

Durham Schools Services
09.2022 - 08.2024

School Bus Driver

Durham Schools Services
07.2019 - 09.2022

School Bus Driver

Mountain Valley Transportation
03.2016 - 08.2019

Associate Of Science - Accounting

Southern New Hampshire University

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Shannon Reyes