Shannon Sawyerr
Vienna
Summary
Experienced with managing concierge teams and delivering exceptional guest services. Utilizes effective communication and leadership skills to ensure smooth operations and high levels of guest satisfaction. Track record of implementing innovative solutions to enhance service quality and efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Concierge Supervisor
NFC
04.2024 - Current
- Oversaw inventory for the concierge department, maintaining adequate supplies while minimizing costs.
- Greeted guests upon arrival by providing warm welcome.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed scheduling for concierge staff members, balancing workload effectively while accommodating employee needs when possible.
- Completed all tasks in compliance with front desk policies and procedures.
- Processed weekly payroll for over 15 employees, ensuring timely and accurate compensation.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
Concierge Lead
Classic Concierge
03.2022 - 05.2023
- Schedules repair work on all items within the building and apartments
- Provides security services such as monitoring the premises and responding to emergencies
- Receives, sort and distribute packages and inform guests
- Establish relationships with residents and tailor services to their individual needs
- Restock coffee machine, water, snacks, and all complementary needs of the office
- Complete daily shift reports giving a time-stamped overview of what went on during the shifts
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Coached, supported and developed team with goal of continuous growth and skill improvement.
- Managed concierge team, ensuring consistent delivery of exceptional customer service.
- Created welcoming and comfortable environment for guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Greeted guests upon arrival by providing warm welcome.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Performed various administrative tasks by filing, copying and faxing documents.
Server/Hostess
Famous Dave's
02.2019 - 05.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Cashier
Giant Food
01.2019 - 01.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
PacSun
01.2018 - 01.2019
- Managed financial transaction using the POS system to cash customers out or administer returns
- Provided outstanding customer service: greet all customers and respond to any questions
- Provided excellent organization skills with great product knowledge
- Assisted in maintaining the back-stock room and setting up merchandise displays
- Collaborate with other team members to keep the sales floor clean and organized always
Education
Virginia Real Estate License - Real Estate
Colibri Real Estate School
High school diploma -
Oakton High School
Vienna, VA06.2019
Skills
- Strong leadership
- Teamwork and collaboration
- Customer service
- Resourcefulness
Certification
Driver's License
Timeline
Concierge Supervisor
NFC
04.2024 - Current
Concierge Lead
Classic Concierge
03.2022 - 05.2023
Server/Hostess
Famous Dave's
02.2019 - 05.2020
Cashier
Giant Food
01.2019 - 01.2020
Sales Associate
PacSun
01.2018 - 01.2019
Virginia Real Estate License - Real Estate
Colibri Real Estate School
High school diploma -
Oakton High School
Similar Profiles
Erica OrtizErica Ortiz
Delivery Driver at NFCDelivery Driver at NFC
Meleka DixsonMeleka Dixson
Concierge at NFC AmenityConcierge at NFC Amenity
Taylor GeigleyTaylor Geigley
Lifestyle Director at NFC Amenity ManagementLifestyle Director at NFC Amenity Management