Summary
Overview
Work History
Education
Skills
References
Timeline
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Shannon Shelton

Fredericksburg

Summary

Dynamic professional with a proven track record at McLane, excelling in quality control and inventory management. Skilled in critical thinking and problem resolution, I effectively trained teams and improved operational efficiency. Adept at multitasking and delivering exceptional customer service, I consistently met performance standards while ensuring compliance with safety regulations.

Overview

22
22
years of professional experience

Work History

Quality Control /Warehouse Order Selector

McLane
Fredericksburg
04.2024 - Current
  • Assisted in developing and implementing quality control systems to ensure customer satisfaction.
  • Trained newly hired employees by explaining company procedures, job duties and performance expectations.
  • Identified damaged or defective items and ensured they were removed from inventory.
  • Audited pick lists against actual orders picked from shelves confirming accuracy of selection process.
  • Processed requests for outbound shipments including packing materials into boxes correctly.
  • Reported any shortages or overages to supervisor immediately; took corrective action when necessary.
  • Communicated effectively with co-workers regarding changes in order picking operations or other related issues.

Production Coordinator / Inventory Clerk

Trussway Manufacturing
Fredericksburg
08.2015 - 11.2023
  • Managed day-to-day tasks assigned by Production Manager and Director ensuring deadlines are met consistently.
  • Coordinated and scheduled daily production activities to ensure efficient operations.
  • Analyzed production data to identify areas for improvement.
  • Monitored inventory levels of raw materials and ensured timely replenishment.
  • Ensured compliance with all applicable health, safety, environmental regulations and policies.
  • Created and conveyed production and inventory reports to management and sales daily to keep track of changes and issues.
  • Reviewed daily workload distribution to prioritize and distribute job assignments.
  • Released purchase orders for production material, floor stock items and purchases to support business unit.
  • Prepared for production by checking inventory levels of items needed to complete work.
  • Managed the production calendar, scheduling tasks and deadlines.
  • Assisted in training new staff members on proper inventory management procedures.
  • Tracked inventory and conducted cycle counts to maintain accurate records.

Call Center Representative / Onsite and Remote

Quest Diagnostics
Chantilly
07.2013 - 08.2015
  • Answered incoming customer calls, providing excellent customer service and resolving inquiries.
  • Resolved escalated customer service issues in a timely fashion.
  • Consistently met call center performance standards.
  • Demonstrated ability to multi-task while speaking with customers.
  • Participated in after-hours on-call rotation for critical support needs.
  • Updated customer information and account status in the database following each interaction.
  • Answered customer inquiries via phone, email and live chat.

Health Unit Coordinator / Certified Nursing Assist

Mary Washington Healthcare
Fredericksburg
06.2003 - 08.2012
  • Maintained inventory of medical supplies and equipment in health unit.
  • Processed paperwork related to hospital admissions, discharges, and transfers.
  • Updated patient information in electronic systems according to established policies and procedures.
  • Assisted with scheduling appointments for patients and doctors.
  • Entered medication orders into the pharmacy system accurately and timely.
  • Coordinated communication between various departments within the facility regarding patient care needs.
  • Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
  • Responded to patient call lights quickly and expedited appropriate follow-through.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Education

Bachelor of Science - Nursing

Germanna Community College
Fredericksburg, VA

Skills

  • Critical thinking
  • Time management
  • Teamwork skills
  • Customer service
  • Call center operations
  • Remote office availability
  • Problem resolution
  • Problem-solving aptitude
  • Multitasking

References

References available upon request.

Timeline

Quality Control /Warehouse Order Selector

McLane
04.2024 - Current

Production Coordinator / Inventory Clerk

Trussway Manufacturing
08.2015 - 11.2023

Call Center Representative / Onsite and Remote

Quest Diagnostics
07.2013 - 08.2015

Health Unit Coordinator / Certified Nursing Assist

Mary Washington Healthcare
06.2003 - 08.2012

Bachelor of Science - Nursing

Germanna Community College

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Shannon Shelton