Shannon Smith
Hayes
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details.
Overview
16
16
years of professional experience
Work History
Cashier
Walgreens
Hayes
01.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Checked personal identifications during alcohol and tobacco sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Pharmacy Technician
Walgreen's Pharmacy
Hayes
11.2013 - 12.2023
- Restocked shelves with new supplies of medications as needed.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Prepared prescription transfers to other pharmacies.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Prepared and processed medical insurance claim forms and records.
- Answered telephones to respond to questions or requests.
Cashier
Rite Aid
Hayes
01.2009 - 10.2013
- Processed customer payments quickly and returned exact change and receipts.
- Answered customers' questions and provided information on store procedures or policies.
- Answered phone calls to assist customers with questions and orders.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
State And National Pharmacy Technician license - Pharmacy
New Horizons Trade School
Hampton, VA10-2013
High School Diploma -
Gloucester High School
Gloucester, VA06-2011
Skills
- Customer service
- Cash handling
- Customer relationship management
- Team collaboration
- Time management
- Problem solving
- Effective communication
- Active listening
- Honest and dependable
Timeline
Cashier
Walgreens
01.2024 - Current
Pharmacy Technician
Walgreen's Pharmacy
11.2013 - 12.2023
Cashier
Rite Aid
01.2009 - 10.2013
State And National Pharmacy Technician license - Pharmacy
New Horizons Trade School
High School Diploma -
Gloucester High School