Shannon Vick
Richmond
Summary
Dedicated retail and medical assistant professional with a strong focus on patient care and customer service. Proven ability to manage inventory and enhance team collaboration to drive operational efficiency.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Worker
Target
Richmond
06.2008 - Current
- Managed daily customer service operations to ensure high satisfaction levels.
- Led team training sessions on customer interaction best practices.
- Developed and implemented customer feedback processes for service improvement.
- Resolved complex customer issues through effective communication and problem-solving.
- Analyzed service trends to identify operational improvements and efficiencies.
- Collaborated with cross-functional teams to enhance service delivery strategies.
- Created performance reports to assess team productivity and customer satisfaction.
- Processed customer transactions efficiently at a busy retail location.
- Handled cash, credit, and digital payments accurately during shifts.
- Assisted customers with product inquiries and service issues promptly.
- Maintained cleanliness and organization of the checkout area consistently.
- Collaborated with team members to ensure smooth operation during peak hours.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Collected credit card and cash payments to complete transactions for customer orders.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Organized merchandise on sales floor for optimal presentation and accessibility.
- Restocked shelves regularly to maintain inventory levels and product availability.
- Assisted customers by locating products and answering questions promptly.
- Maintained cleanliness and orderliness of stock areas and sales floor displays.
- Collaborated with team members to ensure efficient stock management processes.
- Monitored expiration dates on perishable items and removed outdated products.
Medical Assistant
Dr. Carolyn Boone Pediatric
Richmond
02.2018 - 06.2024
- Assisted in patient intake and maintained accurate medical records.
- Coordinated appointment schedules for patients and healthcare providers.
- Educated patients and families on health and wellness topics.
- Managed inventory of medical supplies and ensured proper storage.
- Communicated effectively with children and parents to provide support.
- Collaborated with healthcare team to improve patient care processes.
- Maintained a clean and organized examination room environment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Changed dressings on wounds to prevent infection and check for healing.
Education
Associate of Science - Medical Assisting
South University Savannah
GA06-2026
High School Diploma -
Huguenot High School
Richmond, VA06-2010
Skills
- Patient care
- Medical record management
- Appointment scheduling
- Customer service
- Inventory management
- Team collaboration
- Effective communication
- Customer assistance
- Store cleaning
- Stock replenishment
Certification
CPR/First Aid/AED
Timeline
Medical Assistant
Dr. Carolyn Boone Pediatric
02.2018 - 06.2024
Retail Worker
Target
06.2008 - Current
Associate of Science - Medical Assisting
South University Savannah
High School Diploma -
Huguenot High School