Shannon E. Reinhardt
Colonial Beach
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Upbeat and energetic handling difficult situations.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Mary Washington Hospital
08.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Provided correctly documented and administered injections
- Experience with Veteran's Affairs and Tricare referrals
Medical Assistant
Virginia Oncology Care
05.2023 - 08.2023
- Manage multi-line phone system and pleasantly greeted patients.
- Check patient insurance, demographic, and health history to keep information current.
- Maintain current and accurate medical records for patients.
- Obtain payments from patients and scanned identification and insurance cards.
- Organize paperwork such as charts and reports for office and patient needs.
- Manage office logistics by scheduling appointments, maintaining files and collecting payments.
- Perform various administrative tasks by filing, copying and faxing documents.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Register and verified patient records before triage with most up-to-date information.
- Support office staff and operational requirements with administrative tasks.
- Coordinate patient scheduling, check-in, check-out and payments for billing.
- Complete patient referrals to other medical specialists.
- Transcribe phone messages and relayed to appropriate personnel.
Customer Care Agent
Mathnasium
11.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed exemplary writing skills through continued correspondence with Center Directors.
- Log all call information and solutions provided into internal database
- Scheduling appointments and reminder calls
Nursery and Gym Attendant
Rappahannock YMCA
01.2017 - 08.2020
- Provide physical fitness instruction to home schooled students, providing them with skills to live a healthy and active lifestyle. Provide health and safety of all children and staff at all times
- Help facilitate and maintain safe, friendly, stimulating learning environment for all children
- Help maintain records accurately for all children to include attendance, incident report, injury report and emergency protocols.
- Maintain gym equipment, provide clean and safe environment for members to exercise
- Demonstrate usage of equipment and give examples of exercise based on fitness goals during orientation
- Provide knowledge of group fitness classes and special events
- Maintain warm and welcoming atmosphere.
Lead Preschool Teacher
Kid's Cottage
03.2019 - 08.2019
- Implemented lesson plans and assisted in teaching educational daily activities
- Clear vision of child development and effective as well as creative methods with which to comfort children, build their self-esteem, inspire creativity and motivate learning
- With patience and compassion, handled difficult children firmly yet gently to establish basic disciplinary rules and maintained order and respectfulness
- Team-building, supervision, decision making and problem-solving skills
- Communicates and listens to children, parents and administration in an exceptional manner
- Familiar with all emergency procedures.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
Education
Occupational Science - Medical Assisting And Phlebotomy Technician
Intellitec Medical Institute
Colorado Springs, CO08.2011
Skills
- Medical office administration with EMR / EHR
- Patient appointments and scheduling
- Insurance verification, copay collection and end of day reports
- Documentation and faxing information
- Professional telephone demeanor while addressing patient concerns, providing information to doctors offices and other healthcare facilities and reminder calls
- Excellent written and verbal communication
- Compassionate and adaptable
- Multi-task and prioritize in a fast-paced environment
- Self-motivated and goes out of the way to carry out extra duties that may not be part of the job description
- Detail oriented, time efficient, dependable and professional
- Experience with MS Office, to include Word, Excel, and Power Point, Adobe Acrobat
Timeline
Medical Assistant
Mary Washington Hospital
08.2023 - Current
Medical Assistant
Virginia Oncology Care
05.2023 - 08.2023
Customer Care Agent
Mathnasium
11.2022 - 05.2023
Lead Preschool Teacher
Kid's Cottage
03.2019 - 08.2019
Nursery and Gym Attendant
Rappahannock YMCA
01.2017 - 08.2020
Occupational Science - Medical Assisting And Phlebotomy Technician
Intellitec Medical Institute
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