Shanta Kwolek
Palmyra
Summary
Service Deli Manager at Costco with expertise in boosting customer satisfaction and driving sales through strategic team leadership and innovative merchandising. Proficient in sanitation standards and customer service, with a strong focus on staff training and food safety compliance. Demonstrated ability to enhance operational efficiency and maintain high-quality service standards.
Overview
23
23
years of professional experience
Work History
Service Deli Manager
Costco
Charlottesville
07.2015 - 08.2023
- Managed daily operations of deli department, ensuring efficient service delivery.
- Trained and supervised staff on food safety and customer service protocols.
- Conducted regular inspections to ensure compliance with health regulations.
- Developed appealing product displays to attract customer interest.
- Oversaw scheduling and staffing to effectively meet peak service demands.
- Organized training sessions for new hires on operational procedures and policies.
- Monitored performance metrics to optimize sales volume and labor costs.
- Performed equipment maintenance checks following manufacturer's guidelines.
Front End Manager
Lowes
Gordonsville
05.2009 - 06.2015
- Supervised front-end staff to enhance customer service efficiency.
- Trained team members on company policies and service protocols.
- Coordinated inventory management to sustain optimal stock levels.
- Implemented customer feedback processes to boost service quality.
- Resolved customer complaints promptly to ensure positive experiences.
- Led team meetings focusing on performance, goals, and best practices.
- Provided administrative support during high-volume periods to assist coworkers.
- Handled payment processing, ensuring accurate receipts and change.
Assistant Manager
McDonald's
Charlottesville
07.2000 - 06.2009
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels to maintain stock availability while minimizing waste.
- Oversaw cash handling procedures to guarantee accuracy and security.
- Resolved customer complaints promptly to enhance loyalty and satisfaction.
- Coordinated staff scheduling to optimize labor resources during peak periods.
- Implemented food safety protocols to comply with health regulations.
- Facilitated conflict resolution among team members to promote a harmonious work environment.
Education
High School Diploma -
Monticello High School
Charlottesville, VA06-2003
Skills
- Sanitation standards
- Food preparation techniques
- Product presentation
- Marketing strategies
- Cleanliness maintenance
- Merchandising tactics
- Customer service
- Verbal and written communication
- Team leadership
- Task delegation
- Financial oversight
Timeline
Service Deli Manager
Costco
07.2015 - 08.2023
Front End Manager
Lowes
05.2009 - 06.2015
Assistant Manager
McDonald's
07.2000 - 06.2009
High School Diploma -
Monticello High School
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