Shantasia Monk
Chesapeake
Summary
Certified Pharmacy Technician with 4+ years of pharmacy experience. Skilled in medication dispensing, inventory management, and prescription processing in retail and long term care pharmacies while being thorough and attentive to details and the safety of patients. In the pharmacy, I’m adept in team environments while maintaining superb customer service. Reliable, result-driven, and focused on delivering high quality patient care.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
ACT Nursing Services
03.2022 - Current
- Answer incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by processing and preparing medications for delivery to assisted living facilities and group homes.
- Calculated dosage, filled prescriptions, and prepared prescription labels accurately.
- Handling insurance claims, resolve billing claims and prior authorizations.
Pharmacy Technician
CVS Pharmacy
08.2021 - 03.2022
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
PTCB Certificate - Pharmacy
Virginia Peninsula Community College
Hampton, VA08.2021
High School Diploma -
Western Branch High School
Chesapeake, VA06.2019
Skills
- Data entry (QS/1, RxConnect)
- Customer service and communication
- Confidentiality and HIPAA
- Workflow optimization
- Team collaboration
- Problem-solving skills
- HIPAA
- Pharmacy law compliance
Additional Information
References available upon request.
Timeline
Pharmacy Technician
ACT Nursing Services
03.2022 - Current
Pharmacy Technician
CVS Pharmacy
08.2021 - 03.2022
PTCB Certificate - Pharmacy
Virginia Peninsula Community College
High School Diploma -
Western Branch High School
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