Shantevia Hairston
Roanoke
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
15
15
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Service Representative III
Carelon Behavioral Health
Reno
08.2019 - 04.2025
- Assisted clients in navigating behavioral health services and resources.
- Resolved customer inquiries and concerns through effective communication.
- Documented client interactions accurately in the case management system.
- Managed incoming calls and addressed customer concerns effectively.
HR Associate
Advanced Auto Parts
Roanoke
07.2013 - 08.2019
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Updated HR databases with employee changes in position, salary, and personal information.
- Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
Mail order representative
Orvis
Roanoke
02.2010 - 12.2013
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
Education
GED
Roanoke, VirginiaSkills
- Customer relationship management
- Case management
- Behavioral health navigation
- Contact center operations
- Call handling efficiency
Timeline
Customer Service Representative III
Carelon Behavioral Health
08.2019 - 04.2025
HR Associate
Advanced Auto Parts
07.2013 - 08.2019
Mail order representative
Orvis
02.2010 - 12.2013
GED