SHANTI GIBSON
Administrative Associate
Virginia Beach,VA
Summary
I am a highly motivated and self-directed individual with experience in secretarial work. I possess excellent communication, organizational, and office skills, as well as exceptional customer service skills. I work well with others, which helps me to maintain a professional and positive working environment.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Patient Service Representative
Patient First Urgent Care
VIRGINIA BEACH, Virginia
08.2024 - Current
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Managed patient registration process, confirming data accuracy and completeness.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Assisted patients in filling out check-in and payment paperwork.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Clinical Administrative Secretary
EVMS Surgery Department
04.2023 - 01.2024
- Answering phone
- Faxing and filing
- Surgery referrals
- Insurance verification
- FMLA paperwork
- Scheduling appointments
- Ordering office supplies and equipment
- Communicating with medical staff
- Conducting meeting minutes
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Patient Care Representative
Sentara Healthcare
09.2022 - 12.2023
- Greeting patients
- Front desk registration
- Assisting physicians
- Organizing workload to meet established priorities
- High volume inbound calls
- Billing / copays
- Updating patient demographics
Secretary
Saun Publishing Company
05.2009 - 02.2023
- Scheduling appointments
- Heavy phone contact
- Filing/typing
- Sorting mail
- Billing
- Faxing
- Assisting at various meetings taking minutes
- Scheduling business travel
- Coordinator for events
- Maintained daily report documents, memos and invoices.
Insurance Verification Representative
OPTIMA HEALTH
05.2021 - 09.2022
- Verifying insurance
- The job involves making outbound calls to initiate the process of obtaining prior authorization on behalf of the patient.
- The primary responsibility is to ensure that all patients are accurately registered and pre-registered, including conducting a professional patient interview.
- This includes inserting accurate insurance coding and properly documenting the events surrounding the interview with the insurance provider.
- Additionally, it is important to ensure that all necessary paperwork is submitted and/or faxed over to the appropriate departments.
- Knowledge of insurance verification/pre-certification, and benefits.
- Ability to work from Work Queue’s
- Ability to perform in multiple computer applications.
- Knowledge of medical terminology.
- Work required proficiency in typing.
- Excellent customer service skills.
- Working under considerable stress using tact and diplomacy at times.
- Ability to work independently problem solve and be able to resolve conflict.
- Demonstrates organizational skills.
- Excellent telephone etiquette, excellent communication and interpersonal skills.
Patient Registrar
Bon Secours
08.2020 - 05.2022
- As a responsible individual in the medical facility, my duties include ensuring that all my patients are welcomed and processed efficiently and directed to the right testing area.
- I was responsible for accurate registration and pre-registration of all patients, which included conducting a professional patient interview, accurately coding insurance information in the computer system, and documenting the events that took place during the interview appropriately.
- You must ensure that all necessary paperwork is given to the patient or routed to the correct location.
- Additionally, oversee and prioritize bed placement needs to ensure that patients are placed promptly and appropriately.
- Knowledge of insurance
- Ability to perform in multiple computer applications
- Knowledge of medical terminology
- Work requires proficiency in typing.
- Demonstrates outstanding customer service skills
- Ability to work independently problem solve and be able to resolve conflict.
- Demonstrates organizational skills
Patient Registration Tech
Children's Hospital of The King's Daughters
08.2019 - 08.2020
- Front desk registration
- Assisting doctors, medical staff and supervisors as needed
- Reports, correspondences
- Screening visitors and calls
- Maintaining files and day to day administrative duties
- Organizing workload to meet established priorities
- Anticipates administrative needs of those supported by gathering and maintaining records
- Data and other related information
- Performs data coordination
- Maintains integrity of confidential information
- Interacts with various hospital departments and specialties
- Billing, copays, refunds
- Updates patient demographics/medical insurance, etc
Customer Service Medicare/Medicaid Representative/Call Center
Maximus
11.2018 - 05.2019
- High Volume inbound calls from Massachusetts Medicaid patients
- Collecting data from patients
- Updating demographics
- Assisting patients in choosing insurance that benefit them
- Pharmacy assistance
Claims Auditor/UPS Call Center
Alorica
07.2018 - 11.2018
- High volume Inbound/Outbound calls from and to customers
- Investigating/paying claims, verifying customer information detail by detail.
Secretary/Clerk
Lloyds Staffing
01.2011 - 01.2013
- Scheduling appointments
- Filing
- Heavy phone contact inbound/outbound
- Assisting doctors/administrative staff.
- Lite typing mostly forms.
- Faxing, updating medical records
- Setting up daily sessions
- Prescriptions via Allscripts.
Education
High School Diploma -
South Valley Stream High School
Valley Stream, NY 09.2005 - 06.2010
Skills
- Word
- Power Point
- Excel
- Spreadsheets
- Outlook
- IDX
- Epic
- Medical Records
- Insurance Verification
- Workday
- Medical Scheduling
- Medical Terminology
- Leadership
Office administration
Customer service
Patient confidentiality
Timeline
Patient Service Representative
Patient First Urgent Care
08.2024 - Current
Clinical Administrative Secretary
EVMS Surgery Department
04.2023 - 01.2024
Patient Care Representative
Sentara Healthcare
09.2022 - 12.2023
Insurance Verification Representative
OPTIMA HEALTH
05.2021 - 09.2022
Patient Registrar
Bon Secours
08.2020 - 05.2022
Patient Registration Tech
Children's Hospital of The King's Daughters
08.2019 - 08.2020
Customer Service Medicare/Medicaid Representative/Call Center
Maximus
11.2018 - 05.2019
Claims Auditor/UPS Call Center
Alorica
07.2018 - 11.2018
Secretary/Clerk
Lloyds Staffing
01.2011 - 01.2013
Secretary
Saun Publishing Company
05.2009 - 02.2023
High School Diploma -
South Valley Stream High School
09.2005 - 06.2010
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