Sharifa shema
Springfield
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
5
5
years of professional experience
Work History
Cashier
Dunkin' Donuts
11.2018 - 08.2023
- Worked flexible schedule and extra shifts to meet business needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Learned duties for various positions and provided backup at key times.
- Handled cash with high accuracy and took care to check bills for fraud.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Welcomed customers and helped determine their needs.
Cashier
Target
10.2021 - 03.2023
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
- Improved efficiency, organized checkout area for optimal workflow.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Worked with floor team and managers to meet wide range of customer needs.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Washington-Liberty High School
Arlington, VA05-2020
Associate of Science - Mathematics
Northern Virginia Community College
Annandale, VA05-2023
Bachelor of Science - Business Information Technology
Virginia Tech
Blacksburg, VA12-2025
Skills
- Excel
- Microsoft Word
- Time Management
- Technical Writing
- Python Programming
- Java
- JavaScript
- SolidWorks
- PowerPoint
- MATLAB
- Analytic Solver
- Problem-solving
Languages
Bengali
Native or Bilingual
English
Full Professional
Timeline
Cashier
Target
10.2021 - 03.2023
Cashier
Dunkin' Donuts
11.2018 - 08.2023
High School Diploma -
Washington-Liberty High School
Associate of Science - Mathematics
Northern Virginia Community College
Bachelor of Science - Business Information Technology
Virginia Tech
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