Sharnese Swarn
Newport News
Summary
Dynamic Entertainment Manager with proven track record at Walmart, excelling in retail management and customer service.
Overview
6
6
years of professional experience
Work History
Entertainment Manager
Walmart
Yorktown
02.2024 - Current
- Managed daily operations of the entertainment department, overseeing team activities and ensuring efficient workflow.
- Maintained accurate inventory control while motivating and inspiring team members.
- Oversaw backroom maintenance, ensured shelves remained stocked, and tracked daily price and mod changes.
- Collaborated with AP to enhance merchandise protection, manage warehouse receiving, and streamline WARP processes.
- Ensured compliance with money-handling procedures across all associates in the entertainment area.
- Monitored attendance, time-off requests, and scheduling to optimize team management.
- Utilized Walmart software to track inventory received from trucks and other services.
- Conducted interviews to evaluate candidate qualifications and reviewed resumes and applications.
Front End Team Lead
Walmart
Yorktown
02.2022 - 01.2024
- Trained new team members on company procedures and safety protocols.
- Delivered exceptional customer service in-store and via telephone to address needs.
- Monitored time and attendance to ensure compliance with absenteeism policies.
- Managed cash register operations efficiently to optimize transaction processes.
- Maintained current knowledge of store sales, payment policies, and security standards.
- Coached team members on essential job task techniques for improved performance.
- Oversaw cash drawer verification across 30 checkout stations to ensure adequate supply.
- Reviewed resumes, conducted phone screenings, and coordinated interview schedules for candidates.
Digital Personal Shopper
Walmart
Yorktown
11.2019 - 01.2022
- Performed effectively in a self-directed work environment, managing day-to-day operations and decisions.
- Reviewed customer orders closely to locate desired items and checked the app regularly to identify changes.
- Greeted customers and offered assistance with selecting merchandise, finding accessories, and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick-up.
Education
High School Diploma -
Marion Senior High School
Marion, VA05.2001
Skills
- Customer service and support
- Microsoft Office applications
- Communication skills
- Retail management and sales
- Cash handling and pricing
- Merchandising and inventory control
- Purchasing strategies
- Planogram development
- Profit and loss analysis
References
References available upon request.
Timeline
Entertainment Manager
Walmart
02.2024 - Current
Front End Team Lead
Walmart
02.2022 - 01.2024
Digital Personal Shopper
Walmart
11.2019 - 01.2022
High School Diploma -
Marion Senior High School