Sharon Cox
Summary
Dynamic professional with expertise in client relationship management and financial services, recognized for enhancing customer service and streamlining financial aid processes at the University of Arizona Global Campus. Achieved significant client satisfaction through effective communication and team collaboration. Proficient in Microsoft Office, consistently delivering results with a strong professional demeanor.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Financial Services Advisor
University of Arizona Global Campus
05.2023 - Current
- Handled phone inquiries with professionalism in a high-demand setting.
- Guided students in finalizing financial aid paperwork using available resources.
- Delivered training sessions on the mechanics of financial aid programs.
Licensed Property & Casualty Producer
Sanford Insurance Agency & Hays Companies
07.2018 - Current
- Performed routine administrative duties to aid business operations.
- Enhanced authenticity by administering EZLynx and Vertafore databases.
- Provided vibrant and enthusiastic customer service.
- Delivered certifications to three-quarters of clients.
- Coordinated quotes alongside issuance of Commercial policies throughout agency.
- Executed MVR evaluations promptly upon reception.
- Developed concise, consistent summary documents for client interaction.
House Manager
Hanson Family
06.2017 - 07.2018
- Practiced patience to guide young minds toward their potential.
- Facilitated effective communication channels with parents for task alignment.
Licensed Teacher Assistant
Community School District 200
08.2004 - 06.2017
- Collaborated with multiple teachers on re-teaching assignments.
- Assisted with care tasks for children with profound special needs using CNA skills, including transfers with Hoyer lifts and pivot disks.
Education
Bachelor of Arts - Psychology
The University of Arizona Global Campus
Chandler, AZ06.2025
Associate of Arts - General Studies
College of DuPage
Glen Ellyn, IL05.2016
Skills
- Client relationship management
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Organizational skills
- Microsoft office
- Account documentation
- Financial services
- Cash handling
- Financial advising
- Financial aid application processing
- Professional demeanor
Certification
- CNA, IL
- Property/Casualty, MN, VA
References
Available upon request
Affiliations
- Worship leader at my local church
Timeline
Financial Services Advisor
University of Arizona Global Campus
05.2023 - Current
Licensed Property & Casualty Producer
Sanford Insurance Agency & Hays Companies
07.2018 - Current
House Manager
Hanson Family
06.2017 - 07.2018
Licensed Teacher Assistant
Community School District 200
08.2004 - 06.2017
Bachelor of Arts - Psychology
The University of Arizona Global Campus
Associate of Arts - General Studies
College of DuPage
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