Sharon Goodwyn

• Lead Court Team that supports Central Virginia District Office of Child Support Enforcement
• Train staff.
• Monitor employee performance for compliance with regulations and policies.
• Utilize reports to make management decisions, guide performance and to improve work processes.
• Identify development and improvement areas through the use of reports and data and set up training to bridge learning gaps.
• Provide feedback and coaching to ensure the success of the team.
• Interpret and explain policies and procedures to ensure team is knowledgeable and making decisions in accordance with all state laws, federal regulations and guidelines.
• Communicate orally and in writing with internal and external clients, community partners, other agencies, courts and law enforcement agencies.
• Manage team to ensure that the team members are meeting their individual goals while assisting the office in meeting the overall goals for the agency.
• Collaborate closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
• Provide mentorship to staff members, fostering professional growth and development within the team.
• Elevate team morale and reduce turnover by recognizing outstanding performances and providing constructive feedback.
• Cultivate culture of continuous improvement by encouraging team members to suggest and implement process enhancements.

• Optimized subject matter content by conducting research and incorporating federal system compliance and regulations.
• Collaborated with Vendors and Product Owners to assist in the installation, configuration, and monitoring of the proposed new system features based on user/stakeholder needs.
• Participated in the improvement of project outcomes with application of analytical skills to solve complex problems.
• Assisted Product Owner by facilitating meetings with other subject matter expects to discuss elements of the My Child Support and Case Initiation process from multiple user perspectives to provide an optimal customer service experience and effectively troubleshooting issues.
• Provided reporting of analysis of information or processes in support of decision-making.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Conducted regular reviews of The My Child Support Portal and the Case Initiation Processes and identified areas for improvement.
• Attended and collaborated in the Reports team meetings for the system modernization project.
• Analyzed and collaborated with the members of the Reports team on the modification of current and proposed reports for the system modernization project.

• Utilized industry-leading tools for tracking and managing test cases, ensuring thorough coverage of all application functionalities.
• Gathered, organized and input information into JIRA and Confluence (work collaboration tools).
• Fostered a positive team environment by actively participating in meetings, sharing knowledge, and acquiring competencies for professional growth.
• Operated under Agile and Scrum frameworks to understand releases and well-organized sprints to be an active participant in the execution of the system modernization project.
• Generated reports detailing findings and recommendations from test cases.
• Maintained EXCEL spreadsheets to track and analyze operational data for test cases.

• Utilize my extensive experience and knowledge of Virginia Child Support System to assist clients and staff with enforcement of administrative and judicial support orders.

Handled complex cases and escalated calls to ensure that needs of theclients were being addressed.

• Prioritized work assignments to ensure job duties were being carried out while assisting with training, case reviews to ensure compliance with all state and federal laws, policies and guidelines and participated in meetings to improve work processes.
• Ran monthly reports (COGNOS, Control D, CSPRI. and SQL) and discussed possible training opportunities to assist team in meeting performance metrics.
• Utilized EXCEL Spreadsheets to log daily work actions