SHARON GRETTON-MASK
Norfolk
Summary
Organized, detail-oriented team player with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to take on new challenges and continue to contribute to a successful team.
Overview
20
20
years of professional experience
Work History
Import Clerk
Stihl, Inc.
Virginia Beach, VA
04.2020 - Current
- Receive and review import documents for ISF filing
- Accurately enter Importer Security Filings into the Expeditors database
- Arrange pick up and delivery of freight with various trucking companies
- Prepare and submit necessary documentation to freight broker for import clearance
- Submit PTT requests to CBP via Integration Point
- Convert foreign currency to US dollars based on shipment date
- Accurately input shipment details into SAP and YMS
- Contact suppliers to resolve any shipment discrepancies
Administrative Shipping Associate
Swimways Corporation
Virginia Beach, VA
11.2015 - 07.2019
- Routed retail orders using various customer portals
- Rated shipments via Freight View and individual carrier websites
- Processed small package shipments using UPS WorldShip and FedEx Ship Manager
- Created shipping labels, packing lists, bills of lading and commercial invoices using SAP
- Scheduled freight pickups with various trucking companies
- Assisted drivers with paperwork for daily freight pickup
Customer Service Representative
Swimways Corporation
Virginia Beach, VA
09.2006 - 11.2015
- Resolved customer inquiries using effective communication and problem-solving abilities
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Entered retail sales orders in Made2Manage
- Provided product information and support, enhancing customer satisfaction and loyalty
Education
High School Diploma -
Hempstead High School
Hempstead, NYSkills
- Accurate data entry
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Task prioritization
- Attention to detail
- HS codes familiarity
Timeline
Import Clerk
Stihl, Inc.
04.2020 - Current
Administrative Shipping Associate
Swimways Corporation
11.2015 - 07.2019
Customer Service Representative
Swimways Corporation
09.2006 - 11.2015
High School Diploma -
Hempstead High School