Sharon Lawhorne

Case management of Medicaid Long Term Care services. Knowledge of Medical Diagnoses and UAI’s determinations. Also Case Management of Aged, Blind and Disabled Medicaid.. Snap Nutrition Program. Worked with Intake Department for Medcaid/ SNAP programs. Customer Services experience. Knowledge in MMIS / VaCMS/ Spider systems, Excel and Microsoft. Multi phone lines.

• Maintained accurate records of all employee benefits transactions, ensuring compliance with federal regulations.
• Improved employee understanding of benefit offerings through informative presentations and workshops.
• Resolved complex benefits-related issues promptly, maintaining strong relationships with both employees and vendors.
• Developed customized resources and tools to help employees better understand their benefit options and make informed choices.
• Counseled employees experiencing life events, guiding them through the necessary steps to update their benefit elections accordingly.
• Ensured full compliance with government regulations such as HIPAA, FMLA, COBRA by following proper protocols.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Analyzed and evaluated existing compensation and benefits programs and recommended improvements.

• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
• Facilitated smoother transitions between medical appointments by organizing transportation arrangements for patients.
• Conducted patient education on health maintenance and disease prevention, empowering individuals to take charge of their health.
• Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
• Improved patient satisfaction with empathetic listening and addressing concerns promptly.
• Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
• Assisted Physician during routine exams
• Ordering and Maintaining medical supplies
• Routine Laboratory procedures