Sharon Mahoney
Strasburg
Summary
I am Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. If I was chosen to be CVS's Customer Service Representative I would bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant/Technician
Valley Health
08.2022 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Responded rapidly to critical codes to coordinate stabilization treatments and restore vital functions.
- Worked with intubated and ventilated patients, monitoring and reporting on conditions to maintain stats within optimal levels.
Certified Nursing Assistant
Lynn Care Center
02.2022 - 08.2022
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant
Hidden Springs Senior Living
10.2021 - 02.2022
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Nursing Assistant/Caregiver
SYNERGY HomeCare
08.2021 - 10.2022
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facilities and delivered high-quality support to meet needs.
- Obtained client medical history, medication information, symptoms, and allergies.
- Drive clients to appointments and to run errands.
- Being able to keep track of mileage and timesheets.
Certified Nursing Assistant
Lynn Care Center
05.2021 - 08.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, Dementia, Alzheimer's disease, and muscular dystrophy.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Internet Sales Fulfillment
Lowes
02.2021 - 03.2021
- Interacting with customers to find what is needed and if out of stock must be able to find alternatives to ensure great customer service.
- Procure stock to fulfill internet sales orders Operate power equipment such as lifts and forklifts.
- Collaborate with departments to fulfill customer needs.
- Keeping workstation clean.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Sales Associate
Lowes Home Improvment
07.2020 - 02.2021
- Interacting with customers to find what customers need and if an item is out of stock must be able to find alternatives to ensure great customer service.
- Stocking and down-stocking items.
- Being able to operate power equipment such as lifts and forklifts.
- Collaborating with other departments and customers that need help.
- Keep the sales floor clean.
- Helped customers locate products and check the stores' inventory system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
Kennel Attendant
Humane Society of Warren County
08.2019 - 11.2019
- Show animals off to potential owners.
- Assist vet with animals’ medical needs.
- Provide necessities for animals such as bedding, food, water, and toys.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Kept animals clean and free of contaminants to promote optimal health.
Hostess
Front Royal Brewing Company
03.2019 - 05.2019
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Kitchen Attendant/Dishwasher
Rappahannock Cellars
05.2016 - 08.2019
- Prep and prepare food.
- Keeping inventory stocked (e.g engraved glassware, wine bottles, and other merchandise).
- Raise in 2018.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prepared dishes for catering events or during high-volume shifts.
- Cleaned and organized kitchen stations to promote team efficiency.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Maintained composure and work quality while under stress.
Education
Associates Degree - Nursing
Lord Fairfax Community College
Middletown, VACNA Certification - Nursing
Nursing Aid Training Program
Warren Memorial Hospital05.2021
High School Diploma -
Warren County High School
Front Royal, VA06.2019
Skills
- Customer service
- Time management
- Inventory management
- Hoyer lift/ Stand-up lift operator
- Emotional and Social Support
- Activities of Daily Living ADL Support
- Vitals/ In's and out's Measurement
- Feeding
- CPR Certification
- Bed baths/Oral care
- Willingness to Learn
- Injury Prevention & Patient Safety Management
Certification
- CNA - Certified Nurse Assistant
- CPR Certification
References
- Kevin Schmol- Apple Orchard Drive, Linden, VA (540-303-5618) Length of time known: 6 years.
- Devin Miceli- 311 McDonald's Farm Rd, Linden, VA (740-208-3393) Length of time known: 8 years
- Missy Branca Johnson- 261 Chestnut Trail Road, Front Royal, VA (540-692-0142) Length of time known: 15 years
Timeline
Certified Nursing Assistant/Technician
Valley Health
08.2022 - Current
Certified Nursing Assistant
Lynn Care Center
02.2022 - 08.2022
Certified Nursing Assistant
Hidden Springs Senior Living
10.2021 - 02.2022
Certified Nursing Assistant/Caregiver
SYNERGY HomeCare
08.2021 - 10.2022
Certified Nursing Assistant
Lynn Care Center
05.2021 - 08.2021
Internet Sales Fulfillment
Lowes
02.2021 - 03.2021
Sales Associate
Lowes Home Improvment
07.2020 - 02.2021
Kennel Attendant
Humane Society of Warren County
08.2019 - 11.2019
Hostess
Front Royal Brewing Company
03.2019 - 05.2019
Kitchen Attendant/Dishwasher
Rappahannock Cellars
05.2016 - 08.2019
Associates Degree - Nursing
Lord Fairfax Community College
CNA Certification - Nursing
Nursing Aid Training Program
High School Diploma -
Warren County High School
- CNA - Certified Nurse Assistant
- CPR Certification
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