Sharon Santos
Norfolk
Summary
Results-driven professional with over 10 years of experience in administrative support and operations management. Proven ability to streamline processes, manage sensitive information, and deliver exceptional customer service. Seeking to leverage organizational skills to enhance operational effectiveness.
Overview
24
24
years of professional experience
Work History
Information Services Coordinator and CEO Assistant
Better Business Bureau of Greater Hampton Roads
Norfolk, VA
01.2016 - 08.2026
- Answered consumer questions regarding reputable companies and assisted consumers with scam related complaints.
- Processed new business accreditations physical records and created digital files for secure record keeping.
- Managed processing advertisement complaints to ensure timely responses between the business and the customer.
- In charge of the vetting process and background checks of new local business applications for BBB accreditation.
- Ensured that BBB accredited businesses hold active/current licenses with their required occupational, local and state licenses.
- Developed and maintained relationships with local businesses to promote ethical practices.
- Entered business data, generated reports, and researched businesses for possible sales accreditation leads.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Served as live customer service agent for customer chat inquiries.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Oversaw appointment scheduling and itinerary coordination for the President.
- Assisted staff with applying for employee benefits such as health insurance, life insurance and dental insurance.
- Provided backup for Director of Operations when she is on leave.
- Set up virtual meetings through Zoom, Skype, and Google Meet.
Freelancer Adminstrative Assistant
Organizations
Virginia
11.2009 - 01.2016
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Expedited project completion times due to the ability to multitask effectively under tight deadlines.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Administrative Assistant
Leading Edge Realty / Rose & Womble Realty
Virginia Beach, VA
01.2003 - 12.2009
- Managed client communications, providing exceptional service and fostering positive relationships with stakeholders.
- Maintained data files of home sales agreements and transactions for real estate agents.
- Assisted in preparing company newsletters, marketing materials, enhancing property visibility through creative presentations and listings.
- Entered new home listings and their photos into the REIN MLS databases.
- Assisted in preparing marketing materials, enhancing property visibility through creative presentations and listings.
- Developed training materials for new hires, facilitating onboarding and promoting team collaboration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained inventory of office supplies and placed orders.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Enhanced communication within office, establishing weekly newsletter summarizing key updates and achievements.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Transcribed and organized information to assist in preparing speeches and presentations.
Education
Administrative Assistant Diploma - Bookkeeping And Administrative Assistant Studies
Penn Foster Career School
Scranton, PA01-2011
Photo Journalism - Photography And Writing
Fort Meade Photo Journalist Training
MarylandMedical Transcriptionist Certificate - Medical Transcription
Penn Foster Career School
Scranton, PAAssociate of Arts - Liberal Studies/Psychology
Saint Leo University
Norfolk Naval Base. Norfolk, VASkills
- Database management
- Document management
- Data analysis
- Data entry
- Information management
- Record Keeping
- Project Support
- Team collaboration
- Problem-solving
- Customer service
- Multitasking and organization
- Records management
Affiliations
Military Service
U.S. Navy Reservist 1999-2004 - Photo Journalist
U.S. Army 1990 - 1991 - Basic Training and Electronics Trainee
Timeline
Information Services Coordinator and CEO Assistant
Better Business Bureau of Greater Hampton Roads
01.2016 - 08.2026
Freelancer Adminstrative Assistant
Organizations
11.2009 - 01.2016
Administrative Assistant
Leading Edge Realty / Rose & Womble Realty
01.2003 - 12.2009
Administrative Assistant Diploma - Bookkeeping And Administrative Assistant Studies
Penn Foster Career School
Photo Journalism - Photography And Writing
Fort Meade Photo Journalist Training
Medical Transcriptionist Certificate - Medical Transcription
Penn Foster Career School
Associate of Arts - Liberal Studies/Psychology
Saint Leo University