Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Smith

Mount Holly

Summary

Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility and achieved [Number]% repayment rate. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

37
37
years of professional experience

Work History

Patient Access Representative

VCU Health Tappahannock Hospital Infusion Center
07.2021 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Optimized resource allocation by effectively managing patient flow and scheduling.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
  • Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.

Patient Care Technician

Riverside Tappahannock Hospital
07.2007 - 07.2021
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
  • Assisted nursing staff with medical procedures to support patient care plans.
  • Documented patient information and care activities in electronic health record.
  • Transported patients between rooms and appointments or testing locations.

Activities Coordinator

Riverside Tappahannock Hospital Skilled Nursing Unit
09.1989 - 07.2007
  • Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
  • Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
  • Organized diverse activities, addressing various interests and promoting social interaction among participants.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Maintained and ordered supplies for activities.
  • Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
  • Improved event coordination efficiency by streamlining processes, resulting in smoother execution of planned activities.
  • Assisted management in developing new programs for improved resident satisfaction and overall wellbeing.
  • Developed strong relationships with community partners, expanding available resources for program offerings.
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
  • Sought and obtained community opportunities for cultural and recreational participation and safely transported residents to and from locations.
  • Maintained thorough documentation of attendance records, incident reports, and other pertinent information related to each participant''s experience within the program.
  • Addressed individual preferences by offering a range of culturally relevant activities, fostering inclusiveness and cultural appreciation.
  • Coordinated volunteer efforts, maximizing available resources while providing meaningful experiences for community members.
  • Established partnerships with local businesses that provided additional resources or services related to program offerings which enhanced overall participant experiences.
  • Boosted participant satisfaction with creative theme-based activities, ensuring memorable and engaging experience.

Certified Nursing Assistant

Tidewater Memorial Hospital
09.1988 - 11.1988
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.

Education

High School Diploma -

Northumberland High School
Heathsville, VA
06-1981

Nursing Aide -

Northern Neck Vocation Center
Warsaw, VA
06-1979

Associate of Applied Science - Community And Social Service

J Sergant Community College
Richmond, VA
06-1988

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration
  • Patient check-in
  • Multitasking and organization
  • Appointment scheduling
  • Registration and admissions
  • Phone and email etiquette
  • Strong empathy
  • Problem-solving
  • Team collaboration
  • Money handling
  • Relationship building
  • Payment processing
  • Information collection

Timeline

Patient Access Representative

VCU Health Tappahannock Hospital Infusion Center
07.2021 - Current

Patient Care Technician

Riverside Tappahannock Hospital
07.2007 - 07.2021

Activities Coordinator

Riverside Tappahannock Hospital Skilled Nursing Unit
09.1989 - 07.2007

Certified Nursing Assistant

Tidewater Memorial Hospital
09.1988 - 11.1988

High School Diploma -

Northumberland High School

Nursing Aide -

Northern Neck Vocation Center

Associate of Applied Science - Community And Social Service

J Sergant Community College

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