Sharon Williams
Gate City
Summary
Dedicated with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Effectively prioritize tasks with a high level of organization. High attention to detail, quality, and accuracy. Ability to multi-task with exceptional oral and written communication skills. Computer proficiency in Microsoft Office suite.
Overview
29
29
years of professional experience
Work History
Medical Records Clerk
Associated Orthopaedics of Kingsport
04.2023 - Current
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Printed and photocopied documents to provide patients with copies of medical records.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Reviewed charts and flagged incomplete or inaccurate information.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
Document Control Specialist
Crown Laboratories
04.2019 - 12.2022
- Performed file backup to properly store and archive electronic registers.
- Utilized imaging systems to store records into remote storage.
- Evaluated various forms of documentation and reports for accuracy and completeness, identified deficiencies and advised on appropriate corrective measures to improve information details or processes.
- Reviewed and verified project documents for completeness, format and compliance with contract requirements.
- Utilized document control database system to allow for better tracking and revision identification.
- Properly prepared and shipped records for storage at offsite facilities.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Organized, maintained and safeguarded files and databases.
- Identified errors and suggested appropriate edits.
- Provided administrative support for official documentation, including records management, clerical administration, and processing documents using electronic quality management system.
Quality Assurance Specialist
Crown Laboratories
09.2016 - 04.2019
- Inspected and repaired products to meet project expectations.
- Consulted with management and personnel to educate on QA standards.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Prepared reports to communicate results of quality inspection activities to management.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Collaborated with management to discuss effective plans for resolving major quality problems.
Customer Service Representative
TPI Corporation
05.1996 - 09.2016
- Consulted with customers to resolve service and billing issues.
- Made outbound calls to obtain account information.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Some College (No Degree) - Administrative Assistance And Secretarial Science
Northeast State Community College
Blountville, TNHigh School Diploma -
Daniel Boone High School
Gray, TN05.1984
Skills
- Computer Skills
- Active Listening
- Good Work Ethic
- Work well independently
- Data entry
- Document scanning
- File organization
- Customer service
Education and Training
other,other
Timeline
Medical Records Clerk
Associated Orthopaedics of Kingsport
04.2023 - Current
Document Control Specialist
Crown Laboratories
04.2019 - 12.2022
Quality Assurance Specialist
Crown Laboratories
09.2016 - 04.2019
Customer Service Representative
TPI Corporation
05.1996 - 09.2016
High School Diploma -
Daniel Boone High School
Some College (No Degree) - Administrative Assistance And Secretarial Science
Northeast State Community College
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