Sharon Williams
Penhook
Summary
Dedicated Education Professional experienced in classroom management, behavioral support, and administrative practices. Achieved positive classroom environments through flexibility and adherence to behavioral standards while fostering teacher objectives. Focused on delivering exceptional customer service and contributing to team success through strong work ethic and effective communication skills.
Overview
3
3
years of post-secondary education
34
34
years of professional experience
Work History
Substitute Teacher, K-Eighth Grade
Franklin County Public Schools
Rocky Mount
01.2020 - 06.2025
- Delivered engaging lessons to K-Eighth grade students across various subjects.
- Managed classroom behavior to maintain a positive learning environment.
- Collaborated with teachers to implement lesson plans and instructional strategies.
- Attended staff meetings to stay up-to-date on current initiatives or changes within the school system.
- Performed administrative duties including attendance tracking, grading assignments, updating records.
- Collaborated with school staff members on student progress reports.
- Participated in IEP meetings for special education students.
Retail Shift Leader
Penhook Minute Market
Penhook
09.2017 - 06.2019
- Supervised daily operations of retail store and ensured smooth workflow.
- Trained and mentored new team members on customer service standards.
- Handled customer inquiries and resolved issues promptly and professionally.
- Resolved customer complaints in an efficient and professional manner.
- Resolved conflicts between employees or customers in a timely manner.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Managed inventory levels and organized stock for optimal display.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Implemented store promotions and maintained visual merchandising standards.
- Cleaned shelves, counters and tables to maintain organized store.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Maintained physical appearance of store with continuous attention to areas such as entryways and restrooms.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Monitored cash drawers and ensured proper security measures were taken during shift changes.
- Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
- Computed purchases and received and processed cash or credit payment.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Analyzed daily sales reports to identify areas of improvement for the store's operations.
- Maintained accurate records of store inventory, including stock levels and price tags.
- Investigated customer complaints regarding products or services offered by the store.
- Implemented operational procedures such as stocking shelves or setting up displays.
- Recruited new hires for open positions within the retail environment.
- Identified potential theft or fraud cases and took appropriate action to prevent further losses.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Boosted performance and job satisfaction of new employees by closely mentoring each.
- Created detailed reports summarizing daily activities performed by staff members.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Prepared merchandise for purchase or rental.
Teacher
Franklin County Public Schools
Rocky Mount
07.1991 - 06.2019
- Developed engaging lesson plans aligned with state curriculum standards.
- Facilitated classroom discussions to promote critical thinking and student participation.
- Implemented assessment strategies to evaluate student progress and understanding.
- Collaborated with colleagues to enhance educational programs and teaching methods.
- Provided individualized support to students with diverse learning needs.
- Organized extracurricular activities to foster student engagement and teamwork.
- Communicated regularly with parents regarding student performance and behavior.
- Maintained a positive classroom environment that encouraged respect and cooperation.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Developed and implemented lesson plans based on curriculum objectives.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Enforced school rules and regulations in order to maintain an appropriate learning environment for all students.
- Participated in professional development workshops related to teaching methods or curriculum changes.
- Utilized technology-based learning tools to enhance classroom instruction.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Supervised after school activities such as clubs or sports teams.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Utilized technology such as interactive whiteboards and online resources to enhance instruction.
- Assessed student performance through tests, quizzes and other assessments.
- Encouraged critical thinking skills and problem solving strategies among students.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Participated in workshops, trainings and conferences to improve educational skills.
- Remained calm and patient in student interactions to support individual growth and development.
- Used videos, lectures and moderated discussions to engage students during class.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Prepared and graded subject tests for students.
- Met with administrators and department team members to work on curriculum planning and assessment methods.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Led students through safety procedures for active shooter and fire drills.
- Received recognition for contributions to innovative concepts in classroom instruction.
Owner Bar and Grill
Self Employed Services
Penhook
07.2014 - 10.2016
- Managed daily operations and logistics for various self-employed services.
- Developed marketing strategies to promote services and attract new clients.
- Oversaw financial management, including budgeting and expense tracking.
- Established strong client relationships to ensure repeat business and referrals.
- Coordinated scheduling and service delivery for multiple projects simultaneously.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Developed policies and procedures for the organization.
- Hosted special events to boost brand awareness and increase community engagement.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Customer Service Representative
Lowes Home Improvement Stores
Rocky Mount
04.2013 - 02.2014
- Resolved customer complaints by identifying issues and providing effective solutions promptly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection and inquiries about home improvement projects.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Handled returns and exchanges following store policies while ensuring customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Collaborated with team members to maintain organized and stocked sales floor displays.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
Bachelor of Science - Education PK-4 & 5-8
Concord University
Athens, WV 01.1987 - 12.1989
Herndon High School
Herndon, WVSome College (No Degree) - General Studies
Southern West Virginia Community College
Pineville, WVSkills
- Classroom management
- Lesson planning
- Student assessment
- Curriculum development
- Inventory management
- Special education support
- Customer service
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Problem solving
- Leadership skills
- Verbal and written communication
- Records management
- Organizational growth
- Relationship building and management
- Activity planning
- Differentiated instruction
- Teamwork
- Multitasking
- Time management abilities
- Student engagement
- Special education collaboration
- Technology integration
Languages
English
Professional
Accomplishments
- School wide Teacher of the Year, 1999
- Franklin County Teacher of the Year, 2000
- Lead Elementary teacher (1998-2015)
Affiliations
- Member of Cool Branch Fire Company
- Youth Group Leader Penhook Methodist Chirch
- Elementary Yearbook Coordinator 20 years
- Field Trip Coordinator
Timeline
Substitute Teacher, K-Eighth Grade
Franklin County Public Schools
01.2020 - 06.2025
Retail Shift Leader
Penhook Minute Market
09.2017 - 06.2019
Owner Bar and Grill
Self Employed Services
07.2014 - 10.2016
Customer Service Representative
Lowes Home Improvement Stores
04.2013 - 02.2014
Teacher
Franklin County Public Schools
07.1991 - 06.2019
Bachelor of Science - Education PK-4 & 5-8
Concord University
01.1987 - 12.1989
Herndon High School
Some College (No Degree) - General Studies
Southern West Virginia Community College