Sharon D Rogers
Richmond
Summary
Results-oriented underwriting professional skilled in relationship building and effective communication. Demonstrated ability to lead cross-functional teams, enhance employee engagement, and achieve high customer satisfaction through strategic initiatives and decision-making. Dynamic Director of Underwriting with proven success in middle market and large casualty business. Expertise in fostering collaboration, building relationships, and enhancing team morale, driving initiatives that boost profitability and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Director Underwriting
Safety National Casualty Corporation
New York, NY
08.2014 - 12.2025
- Led strategic initiatives to enhance risk management frameworks across the Mid-Atlantic region (assigned territory).
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed senior-level personnel working in marketing and sales capacities.
- Analyzed financial documents to assess applicant creditworthiness and underwriting guidelines.
- Collaborated with brokers to clarify policy requirements and enhance customer experience.
- Led cross-functional meetings to align underwriting strategies with business objectives and market trends.
- Maximized profitability with careful monitoring of loss ratios while maintaining a balanced book of business.
- Reduced claim losses by identifying potential risks and recommending appropriate coverage adjustments.
- Achieved high customer satisfaction by providing prompt responses and clear communication throughout the underwriting process.
Executive Underwriter / Product Line Manager
Crum & Forster
New York, NY
08.2008 - 08.2014
- Evaluated complex risks to determine appropriate underwriting decisions and policy terms.
- Developed and implemented risk management strategies to enhance profitability for diverse portfolios.
- Collaborated with cross-functional teams to streamline underwriting processes and improve efficiency.
- Mentored junior underwriters, guiding best practices
- Conducted thorough assessments of insurance applications, ensuring compliance with regulatory requirements.
- Facilitated training sessions on underwriting principles and risk selection for team members.
Education
MBA - Business
Roosevelt University
Chicago, ILBachelor of Science - Management
Hampton University
Hampton, VASkills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Timeline
Director Underwriting
Safety National Casualty Corporation
08.2014 - 12.2025
Executive Underwriter / Product Line Manager
Crum & Forster
08.2008 - 08.2014
MBA - Business
Roosevelt University
Bachelor of Science - Management
Hampton University