Shaun McCargo
Virginia Beach
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Store Manager
Charter Communications
Kitty Hawk, NC
01.2023 - Current
- Sharing subject expertise with sales management, cultivating creativity while expanding their knowledge for personal and professional growth
- Collaborating cross-departmentally with peers, building a culture of success
- Developing customer relationships in the retail setting, delivering a positive company image and a worthwhile experience.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Market Manager
Comcast
Atlanta, GA
12.2021 - 08.2022
- Ensure competence and continuity of qualified management and frontline staff through optimum selection, training, and development, and motivation
- Works closely with assistant managers to ensure effective customer service staffing levels through efficient scheduling and adjustment to meet peak service demands
- Manages customer service-based training and standards certification
- Works with team to ensure excellence in customer service with every customer contact
- Manages the performance and development of leadership staff
- Contributes to functional strategy development
- Partners cross-functionally with other departments to ensure that operational plans are aligned with overall business objectives
- Ensure that each CSC facility is maintained and secured consistent with brand standards and operating guidelines, including coordination of new CC openings
- Reviews
- Analyzes and audits customer and financial reports including sales, inventory, cash, productivity, payroll, and VOC to achieve or exceed budgeted performance
- Develop and implement sales incentives to meet and exceed RGU growth objectives
- Manage compensation plan programs and implement changes to improve employee motivation and sales performance while controlling overall cost per sale
- Motivates CSC representatives to achieve sales and compliance results; conducts routine office visits and audits
- Follows and administers cash handling policies and procedures
- Consistent exercise of independent judgment and discretion in matters of significance.
- Enhanced product offerings by collaborating with cross-functional teams to identify gaps in the market.
Store Manager I
Cox Communications
Virginia Beach, VA
09.2017 - 12.2021
- Responsible for developing strategies to increase PSU sales for Cox products and services while ensuring customer satisfaction and loyalty
- Appropriately scheduling staff to fit the business needs; to ensure adequate staffing all times
- Train new employees with sales, systems, and procedures
- Perform operational duties such as cash auditing and Brinks reporting and Back-office duties
- Maximized sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
- Lead daily huddles to celebrate, motivate and inform staff of top performers, areas of focus, and changes to policies/procedures
- Responsible for the evaluation of peers through sales assessments, one-on ones, and coaching sessions.
Sr. Operations Specialist
Cox Communications
Virginia Beach, VA
06.2016 - 09.2017
- Help train new employees with sales, systems, and procedures
- Perform operational duties such as scheduling, cash auditing and Brinks reporting
- Maximized sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention
- Lead daily huddles to celebrate, motivate and inform staff of top performers, areas of focus, and changes to policies/procedures.
Sr. Solutions Specialist
Cox Communications
Virginia Beach, VA
01.2015 - 06.2016
- Help train new employees with sales, systems, and procedures
- Perform operational duties such as scheduling, cash auditing and Brinks reporting
- Maximized sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention.
Solution Specialist
Cox Communications
Virginia Beach, VA
09.2012 - 01.2015
- Responsible for meeting and exceeding company goals by generating sales and revenue
- Build rapport and overcome objections when upselling by demonstrating features and benefits and creating value
- Responsible for driving the retail sales for Cox products and services while ensuring customer satisfaction and loyalty
- Assist with training new employees with sales, systems and procedures.
Education
Randolph Henry High
06.2004
Skills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Organization and prioritization skills
- Communicates well with others
- Analytical and problem-solving skills
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team leadership and coaching
- Cash Management
- Inventory Management
- Staff Management
- Payroll Management
Accomplishments
- Winners Circle and Torch award winner 2019
- Winners Circle winner 2020
- 20/200 Club” 2 times for keying 20 PSUs in one day and reaching 200% to goal for one month
- Million Dollar Club” Member at Hall Hummer for selling over $1 million dollars’ worth of vehicles in one year
- Award for top manager for highest Net Promoter Score in the east region 2019
- Winners Circle winner and top manager in the country 2020
Timeline
Store Manager
Charter Communications
01.2023 - Current
Market Manager
Comcast
12.2021 - 08.2022
Store Manager I
Cox Communications
09.2017 - 12.2021
Sr. Operations Specialist
Cox Communications
06.2016 - 09.2017
Sr. Solutions Specialist
Cox Communications
01.2015 - 06.2016
Solution Specialist
Cox Communications
09.2012 - 01.2015
Randolph Henry High