Shaunice Richardson
Norfolk
Summary
Dynamic leader and founder of Miracle Touch Home Care LLC, adept in small business operations and customer relations. Excelled in building a motivated team, enhancing client service, and establishing key functions for a new organization. Demonstrates exceptional relationship building and verbal communication skills, ensuring high-quality care and operational excellence.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
"GIVE YOUR LOVE ONES QUALITY CARE YOU CANT TRUST BECAUSE BEGINS AT HOME"
Overview
10
10
years of professional experience
Work History
OWNER OF HOME HEALTH CARE
MIRACLE TOUCH HOME CARE LLC
08.2021 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Personal Care Aide
Hearts of Joy
10.2020 - Current
- Utilized mobility aids to help clients with physical limitations move around safely and comfortably.
- Assisted clients with daily living activities using electronic health record software to document care plans and updates.
- Provided companionship and emotional support to clients, fostering a positive and respectful relationship.
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Personal Care Aide
C and S United
08.2014 - 09.2021
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Personal Care Aide Certification - Nursing Assistant
Community PERSONAL CARE
NORFOLK, VA09-2006
GED -
Booker T. Washington
Norfolk, VA06-2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Marketing
- Staff hiring
Timeline
OWNER OF HOME HEALTH CARE
MIRACLE TOUCH HOME CARE LLC
08.2021 - Current
Personal Care Aide
Hearts of Joy
10.2020 - Current
Personal Care Aide
C and S United
08.2014 - 09.2021
Personal Care Aide Certification - Nursing Assistant
Community PERSONAL CARE
GED -
Booker T. Washington
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