Shavita Pierce

As customer service representative, I handled inquiries, processed orders, resolve issues, provide proactive outreach, and manage complaints. Worked in billing, processing payments, processing claims, and updating credit card info. In scheduling, scheduled appointment for clinics, and also processed mail orders for delivery.

As a customer service representative (CSR) I handled inquirires, processed orders for mail order deliveries, answered calls about pending orders, resolved issues, provided proactive outreach, and managed complaints. Also assisted with scheduling appointments for clinic as well as helping patients with getting transferred to doctors office about appointments.

Conducted allergy test to patients with symptoms of food and seasonal allergies. Once testing complete and allergies confirmed, set up weekly allergy shots to help patients control allergies to eventually outgrow allergies.