Shawn Lunze
Mount Sidney
Summary
I started out as a crew member and quickly adjusted to the new experience that was working. After a few months I became a shift lead/supervisor and was one of the most reliable workers that the Verona Dairy Queen has. I have managed many shifts by myself and have maintained fast service, accurate orders, and a happy team/customers.
Overview
1
1
year of professional experience
Work History
Supervisor
Dairy Queen Grill & Chill
Verona, VA
07.2025 - Current
- I supervised shifts, ensuring fast service, correct orders, and clean customer areas.
- I have Trained crew members on positions/position procedures, drive-thru flow, and customer service.
- Learned and completed opening and closing tasks multiple times a week, including cash handling, sanitation, and equipment checks.
- I monitor food preparation for quality, portion control, and safe handling practices.
- I have helped resolve customer concerns quickly to maintain positive service and store reputation.
Education
High School Diploma -
Fort Defiance High School
Fort Defiance05-2026
Skills
- Crew training
- Staff management
- Customer service
- Attention to detail
- Team motivation
- Mentoring
- Relationship building
- Staff discipline
Timeline
Supervisor
Dairy Queen Grill & Chill
07.2025 - Current
High School Diploma -
Fort Defiance High School