- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gym Workouts
- Team Sports - Soccer Coach for 10 years, Volunteer Timer for Swim Team
- I participate in various sports activities for physical activity, camaraderie, and personal growth specifically Basketball
- Passionate about balancing physical health with mental and emotional wellness
Shawn McCreight
Woodbridge
Summary
Results-driven claims adjuster with over 30 years of experience in claims processing, investigation, and damage assessment. Proven track record in reducing cycle times and enhancing customer satisfaction through effective communication and time management.
Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and large loss settlements.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Proximity Property Claims Adjuster
State Farm Insurance
Woodbridge, VA
07.2005 - Current
- Evaluated property damage claims to determine coverage and settlement amounts.
- Collaborated with policyholders to gather necessary documentation for claim processing.
- Investigated claims by performing on-site inspections and assessing damages.
- Negotiated settlements with contractors and service providers to ensure fair resolutions.
- Provided guidance to junior adjusters on complex claims handling procedures.
- Implemented process improvements that reduced claim cycle times and increased customer satisfaction.
- Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.
- Exercised proper judgment and decision making to analyze over 28 claims per week.
Catastrophe Claims Adjuster
State Farm Insurance
Fairfax, VA
09.1996 - 07.2005
- Managed complex catastrophe claims, ensuring thorough evaluation and accurate documentation.
- Collaborated with policyholders to assess damages and determine coverage eligibility.
- Streamlined claims processing workflows, enhancing efficiency and reducing turnaround times.
- Trained junior adjusters on best practices for claim assessment and customer communication.
- Conducted comprehensive investigations, gathering evidence to support claim resolutions.
- Developed strategies for risk assessment, improving accuracy in claims management decisions.
- Enhanced communication between field adjusters and inside examiners, streamlining information exchange for efficient decision-making on claims resolutions.
- Leveraged technical expertise to accurately estimate repair costs using industry-standard software applications like Xactimate or Symbility.
- Collaborated with other adjusters to streamline the claims handling process, expediting claim closures.
- Increased policyholder retention by providing exceptional customer service during the claims process.
- Assisted in training new adjusters, sharing industry knowledge and best practices to enhance team performance.
- Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
- Identified subrogation opportunities through careful investigation of loss circumstances, maximizing recovery efforts for the insurer.
- Proactively managed workload during high-volume catastrophe events, prioritizing urgent cases for prompt attention.
- Supported regional catastrophe response teams as needed, demonstrating flexibility in adapting to diverse work environments across multiple states or territories.
Auto Claims Representative
State Farm Insurance
Santa Fe Springs, CA
10.1992 - 07.1996
- Facilitated claims processing through effective communication with policyholders and repair facilities.
- Analyzed auto claim details to ensure compliance with company policies and legal regulations.
- Collaborated with cross-functional teams to streamline claims handling procedures, improving efficiency.
- Mentored new representatives in claims management software and customer interaction strategies.
- Resolved complex claim disputes by negotiating settlements while maintaining customer satisfaction.
- Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
- Reduced claim resolution time by effectively managing workload and prioritizing urgent cases.
- Negotiated fair settlements with claimants, maintaining company''s reputation and financial stability.
- Managed multiple claims simultaneously while maintaining organization and attention to detail.
- Conducted thorough investigations of accidents, ensuring accurate determination of liability and coverage.
- Identified fraudulent claims through thorough analysis, protecting company resources from unnecessary payouts.
- Assisted clients in understanding their policy coverage, fostering trust and confidence in the company.
- Increased customer satisfaction by efficiently handling auto claims and providing timely updates.
Education
Bachelor of Arts - Political Science
California State University, Dominguez Hills
Carson, CA05-1991
Skills
- Claims processing
- Claims investigation
- Excellent people skills
- Damage assessment
- Policy interpretation
- Excellent time management skills
- Estimating repair costs
- Personal accountability
- Property inspection
- Coaching and mentoring
- Critical thinking
- Insurance policy knowledge
Certification
- Property Adjuster License the following States: Florida, Georgia, Kentucky, Texas, Oklahoma, Delaware, Maryland, North Carolina, West Virginia, Louisiana, South Carolina.
- Catastrophe Training since 1996 with expertise in large loss claims involving Floods, Fires, Tornadoes, Hurricanes and Earthquake.
Interests
Timeline
Proximity Property Claims Adjuster
State Farm Insurance
07.2005 - Current
Catastrophe Claims Adjuster
State Farm Insurance
09.1996 - 07.2005
Auto Claims Representative
State Farm Insurance
10.1992 - 07.1996
Bachelor of Arts - Political Science
California State University, Dominguez Hills