SHAWN RICHARDSON
Information Technology Specialist
Richmond
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
12
12
years of professional experience
Work History
IT Specialist | Data Center Manager
Defense Logistics Agency
10.2024 - Current
- Applies expertise in data center operations to engineer, implement, communicate, execute, and optimize processes encompassing security, asset management, deployments, infrastructure design, circuit management, capacity management, and hardware break-fix.
- Performs troubleshooting and diagnostics on equipment, as well as perform hardware decommissions and refreshes Standard Operating Procedures.
- Function as the primary point of contact and accountable for all vendors who operate inside of the data centers.
- Primary liaison for 5 data centers across the East Coast and Mid-west, planning and executing events across 4 organizations developing and understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning IT datacenter technology.
- Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards and systems for environmental and life cycle management partnering with installation support teams to complete smooth transition and effective handover of 30 ticketed work items and 6 system backup tests.
- Complies and sets Data Center business policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management.
Project Coordinator III
Austal USA
04.2023 - 10.2024
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Facilitated coordination and preparation of project documentation while providing guidance to ensure safe execution of Continuous, Emergent Maintenance, and Voyage Repair of vessels at Forwarded and Remote Operating Stations
- Collaborate with project management to identify and address issues impacting project performance in a timely manner
- Directed multiple Prime and Subcontractors to oversee preparation, submittal, and execution status reporting of 10 repair contracts resulting in 200 repairs completed on budget and on schedule worth over $20 million.
- Collaborated with project teams, subcontractors, and government project managers to enhance records management control for timely issue resolution affecting project performance
- Hosted 10 change control and management discussions to address changes and issues to maintain timelines and costs on the job.
- Managed 10 projects ensuring alignment with Integrated Master Schedule (IMS), Navy Standard Items (NSI’s), and OSHA regulations while maintaining proper sequencing
Security Program Manager
United States Navy
08.2022 - 05.2023
- Functioned as advisor and direct representative for Senior Leadership, ensuring implementation of security provisions to prevent unauthorized access to spaces and safeguard classified material from disclosure or compromise
- Diagnosed operational deficiencies; formulated strategies to guarantee training, maintenance, and readiness for over 2700 personnel, both civilian and military.
- Coordinated, analyzed, and managed Personnel Security Clearances and Periodic Reinvestigations for DoD DISS administrative functions involving over 2700 civilian and military personnel.
- Drafted security-related SOPs to enhance operational protocols. Submitted visit authorizations and incident reports to maintain compliance. Indoctrinated and debriefed employees to ensure thorough understanding of procedures. Out-processed employees efficiently, ensuring all documentation was complete. Generated CSRs and comprehensive reports for organizational review.
- Manage access request submissions for surface ships and private shipyards in United States and overseas.
- Processed Common Access Card (CAC), DBIDS, and other badge requests.
- Orchestrated elimination of overdue security clearances for 200 personnel, achieving 100% compliance with Department of Defense Consolidated Adjudications Facility (DoD CAF) standards.
Cyber Security Manager | Assistant Department Head
United States Navy
07.2020 - 08.2022
- Supervised 20 personnel and 3 Littoral Combat Ships (LCS) through 3 Cyber Operational Readiness Inspections (CORI) and 2 installations of network and external communications systems, ensuring 100% mission readiness for various projects.
- Formulated network security policy recommendations for IAO and NSO, ensuring clear communication of approved policies to department ISSMs onboard ships.
- Developed and maintained ATOs, SSPs, and CMBs for shipboard networks and communications circuits. Ensured compliance with all readiness assessments and Information Assurance Vulnerability Messages. Executed thorough reviews of incoming Information Assurance Vulnerability Messages to uphold security standards.
- Analyzed Nessus vulnerability scans and audit logs, incorporating Security Technical Implementation Guides (STIGs) and Information Assurance Vulnerability Alerts (IAVA) for 9 servers and 225 endpoint devices to ensure 100% compliance with DoD cyber security standards.
IT Enterprise Communications and Information Systems Lead
United States Navy
12.2016 - 07.2020
- Directed 11 U.S. military and civilian personnel during 2 Joint Forces Exercises and 2 Navy Integrated Exercises, culminating in 2 prestigious certifications awarded
- Executed software updates and security patches, sustaining Linux and Microsoft servers within VMware environment while also establishing VOIP and Video Teleconferencing communications via satellite connectivity.
- Sustained Command and Control (C2) capabilities at 94% reliability rate; guaranteed mission readiness for deployed forces during global operations utilizing Endpoint Security Solution (ESS) and Assured Compliance Assessment Solution (ACAS) tools.
- Performed comprehensive risk analysis and security assessments, resulting in discovery and reduction of 120 high-risk vulnerabilities.
- Applied change management and project management techniques, optimizing 10 SOPs for improved compliance reporting and resolution
- Administered patch implementations and updates for 12 servers and 100 endpoint devices to ensure full compliance with DoD cyber security standards utilizing Data Loss Prevention Endpoint (DLPe), Policy Auditor (PA), Rogue System Detection (RSD) and NIST Risk Management Framework (RMF).
- Addressed 100 cyber incident tickets, rectified over 1,000 network discrepancies, successfully passed inaugural Expeditionary Cyber Security Inspection (ECSI), and authored first-ever Expeditionary Information Assurance Instruction guide for all Explosive Ordnance Disposal Group One (EODGRU1).
- Managed procurement and shipping of over $5M in mission-critical supplies; supervised 30 military and civilian personnel in establishing Commander Task Force (CTF) 171 Tactical Operations Center supporting over 200 users with network and telephone assistance during Rim of the Pacific (RIMPAC) 2018
Information Technology Specialist | Instructor
United States Navy
07.2013 - 12.2016
- Directed 16 personnel in executing essential server hardware upgrades and providing Life Cycle support. Oversaw implementation of Optimized Organizational Maintenance Activity (OOMA) to enhance system performance.
- Created training curriculum and provided helpdesk support for units across west coast and Indo Pacific
- Trained and qualified five System Administrators and five Functional Analysts. Provided manpower flexibility for 21 implementations, offering guidance on cybersecurity best practices.
- Addressed 2.5K OOMA/OIMA tickets through Software Maintenance Tracking System; strengthened mission readiness across Pacific fleet by delivering Tier IV troubleshooting and analysis policy
- Delivered over 500 hours of database administration training to 250 personnel while developing standard operating procedures (SOPs).
Education
MBA - Project Management
University of Arkansas Grantham University
05.2001 -
Bachelor of Science - Information Systems Technology Management
University of Arkansas Grantham
Skills
- Microsoft Office 365
- Microsoft Windows
- Network Administration
- IT Management
- Information Security
- Security Operations
- Enterprise Server Infrastructure and Maintenance
- Cyber Threat Management
- Information Systems Security Manager
- IT troubleshooting
- Navy Security Manager
- Network administration
Specialized Military Training
- Information Systems Administrator
- Advanced Network Analyst
- Information Systems Security Manager
- CISCO Certified Network Administration
- Information Assurance Manager
- Navy Security Manager
- Navy Tactical Command Support System II Manager
- ITIL 4 Principles Operational Risk Management
- EMASS
Timeline
IT Specialist | Data Center Manager
Defense Logistics Agency
10.2024 - Current
Project Coordinator III
Austal USA
04.2023 - 10.2024
Security Program Manager
United States Navy
08.2022 - 05.2023
Cyber Security Manager | Assistant Department Head
United States Navy
07.2020 - 08.2022
IT Enterprise Communications and Information Systems Lead
United States Navy
12.2016 - 07.2020
Information Technology Specialist | Instructor
United States Navy
07.2013 - 12.2016
MBA - Project Management
University of Arkansas Grantham University
05.2001 -
Bachelor of Science - Information Systems Technology Management
University of Arkansas Grantham