SHAWNTAE FRANKLIN
Richmond
Summary
Friendly and enthusiastic Individual with 7 years of specialization in Customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
20
20
years of professional experience
Work History
CASHIER
fasmart
Richmond, VA
06.2011 - Current
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Greet customers entering establishments.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Supervise others and provide on-the-job training.
Banquet Server
Aramark
Richmond, VA
10.2010 - 06.2011
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Remove dishes and glasses from tables or counters, take them to kitchen for cleaning.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Escort customers to their tables.
- Fill salt, pepper, sugar, cream, condiment, and napkin containers.
Dietary aide
ManorCare Health Services-Richmond
Richmond, VA
11.2008 - 03.2009
- Setting up table or other dining area with attention to cleanliness and order
- Preparing meals under the supervision of a dietary manager or cook
- Delivering dishes and trays at designated times and rooms
Grocery store cahier
Save-A-Lot
Richmond, VA
03.2008 - 10.2008
- Assist customers by providing information and resolving their complaints.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate
- Pay company bills by cash, vouchers, or checks.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Sales Associate
7-Eleven
Richmond, VA
01.2006 - 09.2006
- Greeting customers
- Operating cash registers
- Increasing in store sales
- Maintain sales floor appearance
- Cross-selling product
- Directing customer to merchandise
Education
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Reynolds Community College
Richmond, VA10-2009
Skills
- Active Learning
- Reading Comprehension
- Customer and Personal Service
- Coordination
- Active Listening
- Writing
Timeline
CASHIER
fasmart
06.2011 - Current
Banquet Server
Aramark
10.2010 - 06.2011
Dietary aide
ManorCare Health Services-Richmond
11.2008 - 03.2009
Grocery store cahier
Save-A-Lot
03.2008 - 10.2008
Sales Associate
7-Eleven
01.2006 - 09.2006
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Reynolds Community College