Shawntezze Howard
Norfolk
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
Work History
Security Officer
Allied Universal
12.2021 - Current
- Monitored premises to ensure safety and security of personnel and property.
- Conducted regular patrols to deter criminal activity and maintain order.
- Responded promptly to alarms, incidents, and emergencies according to established protocols.
- Assisted in maintaining accurate logs of daily activities and incidents for reporting purposes.
- Provided exceptional customer service by addressing inquiries and assisting visitors on-site.
- Engaged in continuous learning about security practices and regulations to enhance performance.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
General Labor
MSP
10.2019 - 08.2020
- Utilized hand tools effectively for various general labor tasks, ensuring high-quality results.
- Contributed to successful project completions by providing essential support in various general labor tasks as needed.
- Performed general labor duties such as loading/unloading trucks or digging trenches when needed for successful project completion.
- Performed general labor tasks on concrete construction job sites using multiple power tools and specialized hand tools.
- Increased overall job site efficiency by assisting with general labor tasks when necessary.
Crew Member
McDonald's
02.2020 - 07.2020
- Delivered exceptional customer service, ensuring satisfaction and loyalty through effective communication.
- Operated cash register accurately, handling transactions and balancing cash drawers efficiently.
- Maintained cleanliness and organization of work areas, adhering to safety and health standards.
- Collaborated with team members to streamline workflow and improve service speed during peak hours.
- Trained new crew members on operational procedures and best practices for quality service delivery.
- Resolved customer complaints promptly, maintaining positive relationships while adhering to company policies.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Maury High School
Norfolk, VASkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Superior customer service
Timeline
Security Officer
Allied Universal
12.2021 - Current
Crew Member
McDonald's
02.2020 - 07.2020
General Labor
MSP
10.2019 - 08.2020
Maury High School
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