Shay Henderson
Norton
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, accurate and efficient use of a cash register, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Health & Wellness Student Worker
University of Virginia's College at Wise
05.2025 - Current
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Contributed to a positive campus atmosphere through exceptional customer service, assisting students and faculty with inquiries and concerns.
Student Housing Assistant
University of Virginia's College at Wise
10.2024 - Current
- Streamlined check-in and check-out procedures, resulting in reduced wait times for students during peak periods.
- Coordinated move-in day activities including logistic preparation beforehand as well as welcoming incoming students while assisting them in navigating their new living environments.
- Facilitated effective communication between residents and the housing office, addressing inquiries and resolving conflicts as needed.
House Cleaner
Self Employed
06.2023 - Current
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
Lifeguard
Town Hall
05.2025 - 08.2025
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Counter Worker
K&E Southern Sweets
05.2024 - 08.2024
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Greeted customers warmly upon arrival, fostering a welcoming environment that encouraged repeat business.
- Managed high-stress situations effectively during peak hours while consistently delivering outstanding customer service.
- Handled cash transactions with accuracy, contributing to overall financial integrity of the establishment.
Education
Bachelor of Arts - Accounting And Finance
University of Virginia’s College At Wise
Wise, VA05-2027
Associate of Arts -
Mountain Empire Community College
Big Stone Gap, VA05-2024
High School Diploma -
John I. Burton High School
Norton, VA05-2024
Skills
- Fast learner
- Teamwork and collaboration
- Problem-solving
- Friendly and professional
- Flexible schedule
- Organized and efficient
Timeline
Health & Wellness Student Worker
University of Virginia's College at Wise
05.2025 - Current
Lifeguard
Town Hall
05.2025 - 08.2025
Student Housing Assistant
University of Virginia's College at Wise
10.2024 - Current
Counter Worker
K&E Southern Sweets
05.2024 - 08.2024
House Cleaner
Self Employed
06.2023 - Current
Bachelor of Arts - Accounting And Finance
University of Virginia’s College At Wise
Associate of Arts -
Mountain Empire Community College
High School Diploma -
John I. Burton High School
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