Shaina Richardson
Portsmouth
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented.
Overview
18
18
years of professional experience
Work History
Clerk
Postal Service
Chesapeake
2022.02 - Current
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Operated cash register to process cash, check, and credit card transactions.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Assisted customers with inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Processed customer payments accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
LSP Training
Calvin's Malone Allstate Agency
Suffolk
2021.12 - 2022.01
- Trained and studied for LSP license
- Outbound calls to potential prospects
- Answered incoming calls
Assistant Manager
Rue 21
Norfolk
2017.10 - 2020.06
- Coordinated employee schedules to provide adequate staff coverage.
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
- Maintained operational performance with skillful handling of opening and closing tasks.
- Directed staff management, task delegation, merchandising, and customer service.
- Handled cash and deposits
Store Manager
Sports Zone
Portsmouth
2011.02 - 2017.09
- Coordinated employee schedules for optimum performance and shift coverage.
- Maintained high store standards in merchandising, security, and visual presentation.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.
- Handled cash and deposits
- Greeted and engaged with each customer
Seasonal Cashier
ToysRUs
Palm Bay
2010.08 - 2011.01
- Balanced cash drawer at beginning and end of each shift.
- Engaged with customers while completing cash register transactions.
- Maintained clean, organized, and well-stocked checkout areas.
- Promoted loyalty programs and store cards.
- Stocked store shelves and end-caps with merchandise.
- Discussed promotions and special offers to customers to increase sales.
- Covered multiple store areas by cross-training in different roles.
Sales Associate
Sports Zone
Portsmouth
2008.06 - 2010.06
- Discussed promotions and special offers to customers to increase sales.
- Built attractive displays and merchandised products.
- Assisted with receiving, pricing and merchandising.
- Assisted customers with sales and service needs.
Cook
Bojangles
Portsmouth
2007.11 - 2008.06
- Followed established cooking techniques to prepare standard menu options.
- Cleaned and maintained kitchen equipment and tools to comply with sanitation regulations.
- Prepared multiple orders simultaneously.
Education
High School -
I.C Norcom High School
Portsmouth, VA06.2008
Skills
- Team leadership
- Inventory control
- Product merchandising
- Customer service and satisfaction
- Money handling
- Strong communication
- Training
Timeline
Clerk
Postal Service
2022.02 - Current
LSP Training
Calvin's Malone Allstate Agency
2021.12 - 2022.01
Assistant Manager
Rue 21
2017.10 - 2020.06
Store Manager
Sports Zone
2011.02 - 2017.09
Seasonal Cashier
ToysRUs
2010.08 - 2011.01
Sales Associate
Sports Zone
2008.06 - 2010.06
Cook
Bojangles
2007.11 - 2008.06
High School -
I.C Norcom High School