Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
A liitle more information about me
References
Timeline
Generic

Shayla Burgess

Scottsville

Summary

Hello, Shayla Burgess, I've been a huge animal lover all my life. I am a very motivated employee who loves to stay busy. I am currently employed by Petco, having been there for about a year and a half. It's a great environment, but I would love to be more hands-on with animals and just try new experiences! At my job, I am handling transactions while also being on the floor. I love a clean and tidy environment, so when it gets slow, I'm usually tidying up and trying to do other things to stay busy. Time usually goes by faster. I work with fish, reptiles, small animals, and birds, and I also have a few pets of my own. I have cats, reptiles, dogs, and fish. I have a genuine passion for animals, and I would love the opportunity to work with you all to expand my knowledge and experience. I am a very reliable worker. I have great social skills when working with their customers, and I always try to provide my top customer service in order to help them and provide a good experience for guests.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Operations genealist

Petco
Charlottesville
05.2024 - Current
  • Collaborated with team members to maintain store cleanliness and organization.
  • Implemented effective merchandising strategies to enhance product visibility.
  • Handled customer inquiries and resolved issues promptly and professionally.
  • Monitored stock levels and reported discrepancies to management promptly.
  • Supported promotional events by setting up displays and assisting customers during sales activities.
  • Resolved customer complaints in a professional manner.
  • Ensured compliance with company policies and industry regulations.
  • Developed and implemented process improvements to increase operational efficiency.
  • Collaborated with other departments to ensure smooth workflow between teams.
  • Processed customer transactions accurately and efficiently at the point of sale.
  • Maintained a clean and organized checkout area for optimal customer experience.
  • Assisted customers with product inquiries and provided recommendations as needed.
  • Managed cash register operations, including cash handling and balancing drawers.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Implemented store promotions by effectively communicating offers to customers.
  • Resolved customer complaints promptly while maintaining a positive store atmosphere.
  • Monitored inventory levels at the register and reported shortages to management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Undecided

Piedmont Virginia
Charlottesville, VA
05-2028

Skills

  • Great Customer service
  • Team collaboration
  • Visual merchandising
  • Process improvement
  • Problem resolution
  • Effective communication
  • Time management
  • Career development

Affiliations

  • Reading
  • outdoor activities (kayaking, walking, or just sitting to enjoy nature)

Certification

  • Drivers license

Languages

English
Professional

A liitle more information about me

  • At this moment, I am not currently taking classes at my college, I have free availability
  • I have transportation to and from work

References

  • (Manager)- Sean (434) 906_1706
  • (manager)- David (434) 964-6606
  • (Dog groomer) -Rosie (434) 328-0646

Timeline

Operations genealist

Petco
05.2024 - Current

Undecided

Piedmont Virginia

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Shayla Burgess