Shaylin Valentin
Newport News
Summary
Dynamic and detail-oriented professional with experience at Amazon and Alorica, excelling in packaging, order fulfillment, and customer service. Proven ability to enhance customer satisfaction through effective problem resolution and active listening. Recognized for consistently meeting productivity targets while fostering team collaboration and maintaining high-quality standards.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
12.2022 - 09.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Customer Service Representative
Alorica
12.2020 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Omni Fulfillment
Kohls Department Store
08.2019 - 12.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Woodside High School
Newport News, VA06-2019
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Lifting and sorting
- Labeling and boxing
- Order picking
- Customer service
- Active listening
- Data entry
- Problem resolution
- Relationship building
- Call center experience
Timeline
Warehouse Associate
Amazon
12.2022 - 09.2024
Customer Service Representative
Alorica
12.2020 - 11.2022
Omni Fulfillment
Kohls Department Store
08.2019 - 12.2020
High School Diploma -
Woodside High School
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