Shaynna Wiggins
Newport News
Summary
Reliable and dedicated security professional with hands-on experience maintaining safety and order in correctional and public settings. Skilled in monitoring, conflict resolution, incident response, and ensuring the enforcement of rules and procedures. Adept at maintaining calm under pressure, observing surroundings, and acting quickly in emergency situations. Strong communicator with a background in customer service and a proven ability to de-escalate situations and build rapport with diverse populations.
Overview
4
4
years of professional experience
Work History
Correctional Officer
St. Brides Correctional Center
01.2023 - 09.2024
- Maintained secure and orderly environment for inmates and staff through vigilant observation and control.
- Conducted regular inspections to prevent escapes and ensure facility safety.
- Managed inmate behavior, intervening in conflicts and promoting rehabilitation programs.
- Reported incidents and maintained accurate records in accordance with security procedures.
Warehouse Lead
Amazon
07.2022 - 12.2022
- Enforced safety protocols to protect team members and minimize workplace accidents.
- Led a team and ensured compliance with company policies and secure inventory handling.
Team Member
Target
05.2022 - 07.2022
- Maintained a calm and professional demeanor in fast-paced retail environment.
- Assisted with loss prevention through attentive customer service and alertness to suspicious behavior.
Registration Attendant (COVID-19 Clinic)
Northwell Hospital
01.2021 - 06.2021
- Managed secure handling of patient information in a high-stakes public health setting.
- Oversaw flow control, helping ensure safety and order at the clinic site.
Education
Bachelor of Science - Health Service Management
Norfolk State University
Norfolk, VA05.2025
Skills
- Security Awareness
- Conflict Resolution & De-escalation
- Surveillance & Incident Reporting
- Communication & Active Listening
- Microsoft Office & Google Workspace
- Customer Service & Public Interaction
- Time Management & Attention to Detail
- HIPAA Knowledge
- Perimeter control
- Belongings inspection
- Radio communication
- Security procedures
Certifications And Skills
- Security Awareness
- Conflict Resolution & De-escalation
- Surveillance & Incident Reporting
- Communication & Active Listening
- Microsoft Office & Google Workspace
- Customer Service & Public Interaction
- Time Management & Attention to Detail
- HIPAA Knowledge (from healthcare experience)
Timeline
Correctional Officer
St. Brides Correctional Center
01.2023 - 09.2024
Warehouse Lead
Amazon
07.2022 - 12.2022
Team Member
Target
05.2022 - 07.2022
Registration Attendant (COVID-19 Clinic)
Northwell Hospital
01.2021 - 06.2021
Bachelor of Science - Health Service Management
Norfolk State University
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