Shazmia Jones
South Hill ,VA
Summary
Dynamic merchandising professional with a proven track record at Walmart and The Home Depot, excelling in visual merchandising and staff development. Adept at driving sales performance through strategic product placement and effective training. Committed to enhancing customer satisfaction while ensuring compliance with safety standards and operational procedures.
Overview
13
13
years of professional experience
Work History
Merchandising Assistant Store Manager
The Home Depot
South Hill
02.2025 - Current
- Lead merchandising execution and ensure store presentation meets company standards and customer expectations.
- Drive sales performance through strategic product placement, promotional execution, and inventory management.
- Coach, train, and develop associates to improve productivity, customer engagement, and operational efficiency.
- Oversee merchandising projects, seasonal transitions, and daily store operations.
- Ensure compliance with safety standards, operational procedures, and company policies.
- Collaborate with store leadership to achieve sales goals, improve customer satisfaction, and support business growth.
- Certified to train and operate powered equipment including forklift, portable loading dock, Ballymore lift, and electric jack.
- Support staffing, scheduling, and associate accountability to maintain strong store performance.
Youth Mentor
OneWay Development
South Hill, VA
12.2024 - Current
- Developed individualized growth plans to address specific needs and goals of mentees.
- Mentor adolescents by providing guidance, encouragement, and emotional support.
- Assist youth with goal setting, decision-making, and personal development.
- Support academic success, social skills, and positive behavior development.
- Help build confidence, communication skills, and accountability through structured activities and discussions.
- Coordinate community-based activities that promote leadership, responsibility, and life skills.
- Maintain positive relationships with families, schools, and community resources when appropriate.
- Serve as a positive role model while encouraging growth, independence, and self-esteem.
- Collaborated with community organizations to provide resources and opportunities for youth engagement.
Customer Experience Manager
The Home Depot Inc
South Hill, VA
02.2024 - 02.2025
- Monitored customer service performance metrics and implemented strategies to improve response times and satisfaction levels.
- Drove safe behaviors, GET behaviors, customer service, on-shelf availability, and sales performance.
- Led sales floor engagement during opening and closing shifts.
- Focused on associate coaching, development, and accountability.
- Maintained store appearance and operational standards.
Salaried Manager
Walmart
South Hill, VA
04.2017 - 02.2024
- Managed wages and labor in assigned areas of responsibility.
- Built hiring plans and executed staffing strategies based on business needs.
- Trained and developed associates in all aspects of store operations.
- Managed inventory flow and merchandising standards.
- Ensured compliance with attendance, dress code, and safety policies.
- Maintained federal, state, and company compliance standards across operations.
Sales Associate/Department Supervisor
Walmart
South Hill, VA
09.2013 - 04.2017
- Started as a cashier and quickly advanced into multiple department leadership roles.
- Managed departments including Lawn & Garden, Fabrics & Crafts, Stationery, Celebrations, Paper, Pets, Chemicals, and Deli.
- Improved department organization, productivity, and merchandising standards.
- Assisted with associate training and customer service initiatives.
- Demonstrated adaptability and leadership through successful management of multiple departments.
Education
High School Diploma -
Central High School
Victoria, VA05.2012
Skills
- Visual merchandising expertise
- Staff training and development
- Safety monitoring
- Workflow management
Timeline
Merchandising Assistant Store Manager
The Home Depot
02.2025 - Current
Youth Mentor
OneWay Development
12.2024 - Current
Customer Experience Manager
The Home Depot Inc
02.2024 - 02.2025
Salaried Manager
Walmart
04.2017 - 02.2024
Sales Associate/Department Supervisor
Walmart
09.2013 - 04.2017
High School Diploma -
Central High School