Shea Sutherland
Glade Spring
Summary
Proven leader in food service management, notably at Food City K-Vat Stores, with a track record of enhancing sanitation practices and inventory accuracy, leading to significant cost savings. Trained in POS system operation and fostering cross-functional teamwork, I excel in elevating customer satisfaction and driving sales through strategic product placement and efficient staff scheduling.
Overview
9
9
years of professional experience
Work History
Food Service Assistant Manager
Food City K-Vat Stores
07.2017 - 02.2025
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
- Supported inventory management by accurately tracking supplies and alerting supervisor when restocking was necessary.
- Scheduled and received food and beverage deliveries from diverse suppliers, maintaining lists to minimize errors.
- Quickly resolved any customer complaints regarding food quality or service through prompt communication with kitchen staff or management as appropriate.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Bakery Manager
Blackbird Bakery
01.2016 - 12.2017
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
Education
Associate of Arts - Culinary
Walter State Community College
Sevierville12-2015
Skills
- POS system operation
- Safe food handling
- Cleaning and sanitation
- Order preparation
- Food safety
- Cross-functional teamwork
- ServSafe certification
- Inventory management
Timeline
Food Service Assistant Manager
Food City K-Vat Stores
07.2017 - 02.2025
Bakery Manager
Blackbird Bakery
01.2016 - 12.2017
Associate of Arts - Culinary
Walter State Community College
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