Sheena Pardue
Vansant
Summary
Dynamic professional with extensive experience in human services, notably with the Buchanan County Department of Social Services. Excelled in processing LTSS Medicaid applications and renewals, demonstrating exceptional problem-solving and computer proficiency. Proven track record in enhancing service delivery through effective team collaboration and critical thinking.
Overview
17
17
years of professional experience
Work History
Senior Human Service Specialist/LTSS
Prince William County Department of Social Service
11.2020 - Current
Received and processed ongoing LTSS Medicaid renewals and changes from November 2020 until February 2023, now I receive and process new LTSS Medicaid applications.
Benefit Programs Specialist III
Buchanan County Departments of Social Services
06.2009 - 11.2020
Received and processed SNAP, Medicaid and TANF applications and renewals as well as any changes reported. Received and processed LIHEAP applications.
Receptionist
Buchanan County Department of Social Services
03.2008 - 06.2009
Registered clients at front desk. Determined what services they needed and determined which worker they would be assigned to.
Education
Associate of Science - Psychology
Southwest Virginia Community College
Richlands, VA05-2005
High School Diploma -
Garden High School
Oakwood, VA06-2001
Skills
- Professional telephone demeanor
- Call management
- Problem-solving
- Time management
- Problem resolution
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Verbal and written communication
- Task prioritization
- Computer proficiency
- Documentation
- Microsoft outlook
- Prioritization
- Microsoft PowerPoint
Timeline
Senior Human Service Specialist/LTSS
Prince William County Department of Social Service
11.2020 - Current
Benefit Programs Specialist III
Buchanan County Departments of Social Services
06.2009 - 11.2020
Receptionist
Buchanan County Department of Social Services
03.2008 - 06.2009
Associate of Science - Psychology
Southwest Virginia Community College
High School Diploma -
Garden High School
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