Carlos E Roman Negron
South Prince George
Summary
Experienced with troubleshooting and resolving technical issues. Uses analytical skills to diagnose and fix problems efficiently. Track record of maintaining high customer satisfaction through effective communication and technical expertise.
Customer service professional with strong technical skills and problem-solving abilities. Proven track record in troubleshooting, system maintenance, and providing effective solutions. Known for adaptability, teamwork, and consistently delivering results. Highly reliable with focus on customer satisfaction and operational efficiency.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Engineer II
Siemens Healthineers
02.2022 - Current
- Technical professional who travels to client sites to install, maintain, repair, and troubleshoot complex equipment
- Provided on-site support and ensuring proper functionality by diagnosing issues, performing repairs, and offering technical expertise to customers
- Diagnosed technical issues with equipment, identifying root causes, and implementing solutions
- Configured equipment at customer locations according to specifications
- Interacted directly with clients, explaining technical details, addressing concerns, and providing training on equipment operation.
- Completed service reports, documenting repairs, and maintaining accurate records of customer interactions.
- Provided after-hours assistance to customers in case of emergencies.
- Enhanced customer satisfaction by promptly addressing and resolving technical issues.
- Mentored junior engineers, sharing best practices that contributed to improved team performance over time.
- Maintained up-to-date technical knowledge through continuous learning and training, staying ahead of industry trends and providing informed recommendations to clients.
- Established strong relationships with customers through regular communication and follow-ups, leading to increased brand loyalty.
CEO, Service Technician
Roman Maintenance and Technical Services
02.2013 - Current
- Perform routine maintenance, such as inspecting drives, motors, or belts, checking fluid levels, replacing filters, or doing other preventive maintenance actions
- Inspect, operate, or test machinery or equipment to diagnose machine malfunctions
- Adjust functional parts of devices or control instruments, using hand tools, levels, plumb bobs, or straightedges
- Repair machines, equipment, or structures, using tools such as hammers, hoists, saws, drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices
- Order parts, supplies, or equipment from catalogs or suppliers
- Test electrical circuits or components for continuity, using electrical test equipment
- Repair or replace defective equipment, components, or wiring
- Discuss heating or cooling system malfunctions with users to isolate problems or to verify that repairs corrected malfunctions
- Connect heating or air conditioning equipment to fuel, water, or refrigerant source to form complete circuit
- Install, connect, or adjust thermostats, humidistats, or timers
- Comply with all applicable standards, policies, or procedures, such as safety procedures or the maintenance of a clean work area
- Study blueprints, design specifications, or manufacturers' recommendations to ascertain the configuration of heating or cooling equipment components and to ensure the proper installation of components
- Install auxiliary components to heating or cooling equipment, such as expansion or discharge valves, air ducts, pipes, blowers, dampers, flues, or stokers
- Braise or solder parts to repair defective joints and leaks
- Lay out and connect electrical wiring between controls and equipment, according to wiring diagrams, using electrician's hand tools
- Inspect and test systems to verify system compliance with plans and specifications or to detect and locate malfunctions
- Record and report time, materials, faults, deficiencies, or other unusual occurrences on work orders
- Perform mechanical overhauls and refrigerant reclaiming
- Adjust system controls to settings recommended by manufacturer to balance system
- Install expansion and control valves, using acetylene torches and wrenches
- Install dehumidifiers or related equipment for spaces that require cool, dry air to operate efficiently, such as computer rooms
- Recommend, develop, or perform preventive or general maintenance procedures, such as cleaning, power-washing, or vacuuming equipment, oiling parts, or changing filters
MEDICAL TECHNOLOGIST
HAMPTON VA MEDICAL CENTER
07.2020 - 02.2022
- Analyzes and corrects problems using scientific principles
- Evaluates and solves problems related to collection and processing of biological specimens for analysis taking into account physiologic processes and requirements
- Maintains and documents the optimal functioning of laboratory equipment
- Uses, calibrates, identifies malfunctions, repairs, and performs preventive maintenance of laboratory equipment such as Siemens Vista Dimention, Advia Centaur XPT, Vidas, Aptio, Sysmex XN-3000, Stago Compact Max, Beckman Coulter Iriscell and Iris IQ200, Alcor iSED, Biofire, Cephied Gene Expert, Ortho Vision, Immucor Echo Lumena, Vitek 2, among others
- Diagnoses deviations in test performance due to instrument malfunction
- Performs and documents quality control and assurance activities and corrective actions related to test performance using statistical principles and theories of performance improvement
- Adheres to practices and regulations governing biosafety and biosecurity in the workplace
- Identifies discrepancies, solves problems, and presents solutions
- Answers inquiries regarding test results, methodology, test specificity, test sensitivity, and specific factors, which influence test results
- Interprets results and suggests follow-up test selection or procedures
- Evaluates and implements new techniques and procedures in the laboratory in terms of equipment, method comparison, and establishment of reference intervals using statistical methods and theoretical knowledge
- Interprets findings and makes recommendations
- Performs charge person duties in the absence of supervisory personnel
- Technological Skills: Microsoft Outlook, Microsoft Word, Microsoft Office, Microsoft PowerPoint, Microsoft Excel
- Skills and Knowledge: Active Listening, Critical Thinking, Reading Comprehension, Science, Operation Monitoring, Active Learning, Complex Problem Solving, Monitoring, Quality Control Analysis, Speaking, Judgment and Decision Making, Time Management, Writing, Coordination, Mathematics, Service Orientation, Social Perceptiveness, Customer Service, Biology, Chemistry and Biochemistry, Clerical, Mechanical
- Supervisor: NIURCA ROSSY (757-722-9961)
- Okay to contact this Supervisor: Yes
MEDICAL TECHNOLOGIST (CLINICAL ROTATION)
VA Caribbean Healthcare System
06.2019 - 11.2019
- Conduct chemical analysis of body fluids, including blood, urine, or spinal fluid, to determine the presence of normal or abnormal components
- Analyze laboratory findings to check the accuracy of the results
- Operate, calibrate, or maintain equipment used in quantitative or qualitative analysis, such as, centrifuges, MPA, Cobas 6000, Cobas 8000, Tosoh columns glycated hemoglobin, blood gas analyzer Cobas b221, Iricell Beckman Coulter (ichem velocity, iq 200) Sqa semen analyzer, Polymedco for occult blood, Beckman Coulter MicroScan, Bact Alert, MALDI-TOF, Cephid Gene Expert, Advia Centaur, Provue, Sysmex XN-3000, ESR auto plus, CellaVision, Siemens Pfa-100
- Collect and study blood samples to determine the number of cells, their morphology, or their blood group, blood type, or compatibility for transfusion purposes, using microscopic techniques
- Enter data from analysis of medical tests or clinical results into computer for storage
- Establish or monitor quality assurance programs or activities to ensure the accuracy of laboratory results
- Analyze samples of biological material for chemical content or reaction
- Set up, clean, and maintain laboratory equipment
- Provide technical information about test results to physicians, family members, or researchers
- Cultivate, isolate, or assist in identifying microbial organisms or perform various tests on these microorganisms
- Develop, standardize, evaluate, or modify procedures, techniques, or tests used in the analysis of specimens or in medical laboratory experiments
- Harvest cell cultures at the optimum time, based on knowledge of cell cycle differences and culture conditions
- Select and prepare specimens and media for cell cultures, using aseptic technique and knowledge of medium components and cell requirements
- Obtain, cut, stain, and mount biological material on slides for microscopic study and diagnosis, following standard laboratory procedures
- Conduct medical research under the direction of microbiologists or biochemist
- Technological Skills: Microsoft Outlook, Microsoft Word, Microsoft Office, Microsoft PowerPoint, Microsoft Excel
- Supervisor: KAREM RIVERA (787-641-7582)
- Okay to contact this Supervisor: Yes
Allied Trades Specialist (First line Supervisor)
US ARMY
06.2004 - 10.2012
- Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
- Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
- Monitor employees' work levels and review work performance
- Requisition materials and supplies, such as tools, equipment, or replacement parts
- Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements
- Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use
- Develop, implement, or evaluate maintenance policies and procedures
- Compute estimates and actual costs of factors such as materials, labor, or outside contractors
- Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs
- Confer with personnel, such as management, engineering, quality control, customer, or union workers' representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs
- Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions
- Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment
- Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures
- Interpret specifications, blueprints, or job orders to construct templates and lay out reference points for workers
- Counsel employees about work-related issues and assist employees to correct job-skill deficiencies
- Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures
- Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results
- Develop or implement electronic maintenance programs or computer information management systems
- Meet with vendors or suppliers to discuss products used in repair work
- Design equipment configurations to meet personnel needs
- Test performance of electromechanical assemblies, using test instruments such as oscilloscopes, electronic voltmeters, or bridges
- Read blueprints, schematics, diagrams, or technical orders to determine methods and sequences of assembly
- Inspect parts for surface defects
- Install electrical or electronic parts and hardware in housings or assemblies, using soldering equipment and hand tools
- Verify part dimensions or clearances to ensure conformance to specifications, using precision measuring instruments
- Test faulty equipment to diagnose malfunctions, using test equipment or software, and applying knowledge of the functional operation of electronic units and systems
- Maintain equipment logs that record performance problems, repairs, calibrations, or tests
- Set up and test industrial equipment to ensure that it functions properly
- Inspect components of industrial equipment for accurate assembly and installation or for defects, such as loose connections or frayed wires
- Install repaired equipment in various settings, such as industrial or military establishments
- Operate equipment to demonstrate proper use or to analyze malfunctions
- Enter information into computer to copy program or to draw, modify, or store schematics, applying knowledge of software package used
- Perform scheduled preventive maintenance tasks, such as checking, cleaning, or repairing equipment, to detect and prevent problems
- Calibrate testing instruments and installed or repaired equipment to prescribed specifications
- Repair or adjust equipment, machines, or defective components, replacing worn parts, such as gaskets or seals in watertight electrical equipment
- Skills: Equipment Maintenance, Repairing, Troubleshooting, Critical Thinking, Active Learning, Operations Monitoring, Monitoring, Quality Control Analysis
Education
Bachelor's degree - MEDICAL TECHNOLOGIST
University Of Puerto Rico Medical Science Campus
Puerto Nuevo, PR12.2019
Associate's degree - Chemical Engineering
Technological Institute Of Puerto Rico
Manati, PRBachelor's degree - BIOMEDICAL SCIENCE
Interamerican University of Puerto Rico
Hato Rey, PR06.2018
Skills
- Active Listening
- Critical Thinking
- Reading Comprehension
- Science
- Operation Monitoring
- Active Learning
- Complex Problem Solving
- Monitoring
- Quality Control Analysis
- Speaking
- Judgment and Decision Making
- Time Management
- Writing
- Coordination
- Mathematics
- Service Orientation
- Social Perceptiveness
- Customer Service
- Biology
- Chemistry and Biochemistry
- Clerical
- Mechanical
- Equipment Maintenance
- Repairing
- Troubleshooting
- Remote support
- Effective decision making
- Customer focus
- Electrical troubleshooting
- Employee training
Certification
- Medical Laboratory Scientists (ASCP)
- Phlebotomist
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Engineer II
Siemens Healthineers
02.2022 - Current
MEDICAL TECHNOLOGIST
HAMPTON VA MEDICAL CENTER
07.2020 - 02.2022
MEDICAL TECHNOLOGIST (CLINICAL ROTATION)
VA Caribbean Healthcare System
06.2019 - 11.2019
CEO, Service Technician
Roman Maintenance and Technical Services
02.2013 - Current
Allied Trades Specialist (First line Supervisor)
US ARMY
06.2004 - 10.2012
Associate's degree - Chemical Engineering
Technological Institute Of Puerto Rico
Bachelor's degree - BIOMEDICAL SCIENCE
Interamerican University of Puerto Rico
Bachelor's degree - MEDICAL TECHNOLOGIST
University Of Puerto Rico Medical Science Campus
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